Experience Inc. Jobs

Description We are in the market for a Call Center Specialist for our Financial Services team based in Little Rock, Arkansas. This role offers a contract to hire employment opportunity and is integral to providing excellent customer service and maintaining customer satisfaction. As a Call Center Specialist, you will be handling customer inquiries, updating customer accounts, and ensuring a smooth and efficient process for our customers.

Responsibilities:

• Respond to incoming calls in a timely and professional manner, adhering to established scripts and protocols.

• Actively listen to customer inquiries, concerns, and requests, and provide accurate and timely responses or solutions.

• Assist customers with a variety of banking-related inquiries, including account balances, transactions, product information, and account maintenance.

• Update customer accounts efficiently and accurately, such as address changes and card replacements.

• Identify opportunities to promote banking products and services to meet customer needs and enhance their banking experience.

• Simultaneously navigate and utilize multiple computer applications and systems to access customer information, input data, and process transactions.

• Maintain a high level of professionalism and empathy in all interactions with customers to ensure a positive experience.

• Collaborate with other team members and departments to escalate complex issues or unresolved inquiries for further investigation and resolution.

• Adhere to all banking regulations, compliance standards, and security protocols to safeguard customer information and maintain data integrity.

• Participate in ongoing training and development programs to stay current on banking products, procedures, and industry trends. Requirements • Demonstrated experience in the financial services industry.

• Proficiency in operating a multi-line phone system.

• Proven ability to handle high volume calls in a call center environment.

• Strong understanding of customer service principles and practices.

• Excellent communication and interpersonal skills.

• Ability to handle confidential information responsibly.

• Proficiency in using computer software including MS Office Suite.

• Ability to work in a fast-paced environment and handle stress.

• Excellent problem-solving skills to assist customers with their inquiries.

• Demonstrated ability to work effectively as part of a team.

• Willingness to work shifts as required, including weekends and evenings.

• High school diploma or equivalent required.

• Prior experience in a call center or customer service role preferred.

• Bilingual or multilingual skills would be considered a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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