Job Information
Hugg & Hall Equipment Co. BUSINESS ANALYST in Little Rock, Arkansas
Description/Job Summary
Job Title: Business Analyst
Work Location: In-Person, Little Rock, Arkansas
Hugg & Hall Equipment Company is a leading supplier of Material Handling and Construction Equipment. Representing multiple lines, we are a turnkey operation offering new, used, parts, service and rental for industrial and construction equipment needs. Hugg and Hall knows that an environment where the employee is valued, well-trained, and confident will bring satisfaction to the customer or client. If you are seeking a career with a company that can offer opportunity and respect as a team member then you should consider employment with Hugg & Hall Equipment Company. Our team includes sales representatives, service technicians, and a variety of other positions that will work together to make our customers' needs our own.
Hugg & Hall offers competitive compensation, and benefits including medical, dental, vision, 401K and paid vacation.
While working with a team this position has the responsibility of helping Hugg and Hall grow through reporting and analytics, assisting with the development and future maintenance of all product support applications, and corroborating with our employees to offer support for our ERP and CRM solutions.
Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
Job Duties (Technical Responsibilities):
Develop, Maintain, and Distribute business systems-related reporting. This includes developing and maintaining all internal and external reports using tools such as Power BI, Tableau and other reporting software.
Assist in the development of best practices, systems and procedures as it relates to the business. Assist in development and implementation of apps via a low/no code development solution, when needed.
Document new or update existing operational procedures and processes with direction from Operational Management Team.
Be a help desk resource for end users of our operating system by helping solve technical glitches that occur during our everyday use. Maintain and monitor internal support tickets and ensure they are addressed in a timely manner.
Work closely with the ERP provider to address any enhancements, trouble tickets, and general operation of our ERP and CRM.
Other Duties (Corporate Responsibilities):
This position will interact with and engage all departments in the interest of improving operational efficiency and maximization of technology to keep a competitive edge.
Manage user issues and requests that may require significant changes to the ERP design and functionality and suggest when direct meetings with the ERP support team may be needed.
Act as the liaison between IT and business user, job function requires understanding business processes in order to develop IT solutions as they relate to different IT and business functions.
Qualifications:
Required Skills/Experience:
Basic understanding of IT resources and advancing technology.
Ability to multitask and prioritize numerous request and projects from different users and business functions.
Ability to travel as needed.
Fluent in Microsoft 365 products with an emphasis on Microsoft Excel
Fluent in SQL Server (T-SQL), MySQL, Redshift, or other SQL based data languages.
Proficient knowledge and skill of report building software such as Power BI and Tableau.
Basic understanding of HTML.
Ability to foster a strong sense of teamwork.
Ability to be efficient and effective in time management.
Education:
Bachelor's degree in Managing Information Systems, Business Analytics or similar field of study.
OR
Associate degree in business or professional certificate in data languages with related work experience
High school diploma or equivalent
Physical Demands/Environmental Conditions
This position will be working in indoor office environment with a controlled climate.
This position may travel to other company locations. The normal auto hazards will apply.
This position requires sitting at a computer desk for extended periods of time with use of a computer keyboard and use of hands to type.
This position will continuously talk, hear, and read in verbal and written communication.
Philosophy:
Everything we do must either add to customer satisfaction, increase the profits of the company, or add to the benefit of our employees
We will always have problems and mistakes. We must learn from them and improve. Don't ignore them, get the necessary people involved and deal with it. Problems will not go away on their own
Use the location and the size of the branch as an advantage. We must offer personal attention and service. We can be better than our competition
Work for and build long term relationships.
Listen, Listen, Listen to the customer. Focus on solving the customer's problems and creating customer satisfaction. In most cases what he says can help improve the company and increase business
Be aggressive in marketing. Give some if it is necessary to get the order
Lead and motivate by example.Stress quality. Do it right the first time.
Hugg & Hall Equipment Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including sexual orientation and gender identity), age, protected veteran or disabled status, or genetic information. We are a Drug Free Workplace and place Safety First.