Job Information
Arkansas Government Job ACOM DWS PROGRAM OPERATIONS MANAGER in Little Rock, Arkansas
ACOM DWS PROGRAM OPERATIONS MANAGER
Date: Sep 13, 2024
Req ID: 43303
Location:
Little Rock, AR, US, 72201
Category: DEPT OF WORKFORCE SERVICES
Anticipated Starting Salary: $45,009.95
Position Number: 22095605
County: Pulaski
Anticipated Starting Salary: $45,009.95
Workforce Connection-Central Office
Position Summary
The Program Operations Manager will function as the Executive Assistant to the Director and will be responsible for office management of a professional services operation. In addition, the Executive Assistant to the Director maintains daily schedule for director, reviews incoming correspondence, and prepares responses, when necessary, maintains daily schedule for director, reviews incoming correspondence, and prepares responses when necessary.
Education and Professional Work Experience
Minimum Qualifications
The formal education equivalent of a bachelor’s degree in business administration, office administration, communications, public relations, or a related field, plus two years of experience in office or program administration, public relations, or a related field, including one year in a supervisory or leadership capacity.
Preferred Qualification
Proficiency in all Microsoft Office products is required, especially Microsoft Word, Excel, and PowerPoint. The candidate must effectively communicate orally and in writing. Knowledge of the effective application of grammar, punctuation, and spelling rules are required. Public presentation experience is desired. Good mathematical aptitude is needed. Management and organizational skills are required, with attention to detail.
Knowledge, Skills, and Abilities
Knowledge of supervisory practices and procedures.
Knowledge of the operation of a professional services office.
Knowledge of administrative and office management.
Ability to supervise a medium-sized administrative support staff.
Ability to develop and implement office policies and procedures.
Ability to prepare financial and statistical reports.
Skill in Microsoft Office.
Job Responsibilities and Expected Results
Read, comprehend, and effectively apply federal, state, and agency policies, procedures, and administrative guidelines to facilitate processes.
Periodically conduct research and collaborate with appropriate personnel regarding federal, state, and other resources as assigned and as needed.
Maintain a working knowledge of major agency grants, new and updated legislation or statutes that are relevant to the agency.
Collaborate with management staff and employees to share and receive updated information regarding new initiatives, issues, or to resolve problems.
Serve as the central contact to receive agency project information. Act as lead project coordinator as assigned and act as a contributor on special projects as directed.
Serve as liaison for the agency with outside entities as directed. Brief the Agency Director and other agency staff as appropriate.
Exercise responsible discretion and judgment to provide accurate and current information to the public and other outside entities.
Collect and analyze data to compile reports as requested. Generate and complete reports by specified or negotiated deadlines.
Provide administrative support to the Agency Director. Maintain the Director’s appointment schedule. Submit agency and Director’s information for placement on the agency calendar as directed.
Schedule and manage the logistics of meetings as directed which includes distribution of materials and recording the minutes.
Proficient technical application of Excel to design\format spreadsheets and create accurate formulas.
Competently utilize all Microsoft Office products applications.
Research and verify information to provide technical assistance to the public, agency staff, and other entities as directed.
Identify and critique potential problems and recommend cost-effective, feasible solutions that are conducive to achieve desired outcomes.
Exercise responsible discretion to protect the integrity of all confidential agency, client, student, and employee information.
Perform other duties as assigned.
The mission of the Department of Commerce is to champion economic opportunities through strategic initiatives and an equitable regulatory environment that attracts and grows businesses, safeguards consumers, enhances workforce quality, and energizes our infrastructure, creating a better quality of life for all Arkansans.
Position Information
Class Code: G127C
Grade: GS08
FLSA Status: EXEMPT
Salary Range: $45,010.00 - $71,792.00
Summary
The Department of Workforce Services (DWS) Program Operations Manager is responsible for managing the operations of specific DWS programs. This position is governed by state and federal laws and agency/institution policy.
Functions
Supervises professional and technical staff by interviewing and recommending for hire, assigning and reviewing work, training new employees, and evaluating the performance of incumbents. Oversees the operations of assigned program areas within divisions of DWS by planning, coordinating, and prioritizing work activities and monitoring work performance. Reviews written reports in assigned program areas, recommends appropriate corrective actions, and oversees and/or conducts on-site visits to monitor compliance with program guidelines. Interprets laws and regulations which affect assigned program areas and provides information on their impact to agency. Oversees training activities for staff in assigned program areas by reviewing and approving materials and instructing if necessary. Assists with budget preparation and maintenance by proposing budget needs and monitoring and approving expenditures such as travel. Proposes relevant policies and procedures, recommends changes in report forms and instructions, and implements approved changes. Makes presentations and speeches before civic clubs and organizations to inform the general public of services and DWS responsibilities. Provides technical assistance to immediate subordinates and program personnel by providing information, answering technical questions, and resolving complaints. Performs other duties as assigned.
Dimensions
Occasional in-state and limited out-of-state travel is required.
Knowledge, Skills and Abilities
Knowledge of supervisory practices and procedures. Knowledge of state budget procedures. Knowledge of specialized DWS program area practices and procedures. Knowledge of state and federal laws regulating specialized DWS program areas. Ability to plan, organize, and oversee the work of subordinates. Ability to evaluate program effectiveness and modify as necessary. Ability to interpret and apply federal and state laws and regulations. Ability to prepare and present oral and written information and reports. Ability to review written reports, recommend corrective action, and oversee compliance investigations.
Minimum Qualifications
The formal education equivalent of a bachelor's degree in general business, public administration, or a related field; plus three years experience in personnel management, program administration, human services, public administration, or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Licenses
None
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Nearest Major Market:Little Rock