Experience Inc. Jobs

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

National Express LLC is currently seeking a ‘ Manager of Vehicle Technology’ to work either from our corporate office in Lisle, Illinois or remotely. Reporting to the Vice President of IT; this position will be responsible for managing technology within and beyond company operated vehicles, including leading the Vehicle Technology team as a whole.

Responsibilities:

· Perform daily administrative tasks keeping vendor (ex. Zonar) unit information up-to-date.

· Provide notifications to vendor and updates to internal systems as required.

· Work with the vendor and other functions to ensure ongoing program parameters are managed as per contract.

· Work with CSCs, safety, fleet and the operations team to ensure vehicle tracking and mileage reporting is accurate.

· Resolve issues related to vendor (ex. Zonar) units in and out of the program, activations/deactivations, mileage, billing and data reporting.

· Establish and ensure continuous improvement and best practices within the organization in the preparation of monthly communications, develop/manage metrics needed for optimal product (ex. Zonar) utilization and key company initiatives.

· Represent the needs of the company by being the point person to meet with technology vendors (Including but not limited to Zonar) on a regular basis for projects, project management of installations, and vendor performance meetings.

· Participate in various special ad hoc projects providing research and analysis and contribute towards solutions.

· Monitor reports to proactively address potential issues, as well as track vendor performance per contractually defined KPls.

· Provide training for the CSCs on vehicle (ex. Zonar) technology, including driver training on proper usage of devices

· Participate in all technology enhancement projects with products (ex. Zonar) and internal teams, ensuring seamless communication of the technology and internal systems

· Develop and maintain accurate and useful documentation of policies and standard operating procedures for new and existing CSCs.

· On-board (startups, acquisitions) and close down sites as needed on and off the vehicle technology management program.

Qualifications

Requirements/Qualifications:

· BS/BA in Business, Operations or related field. Advanced degree is a plus.

· 2 - 4 years' experience in information technology, general business operations and software systems

· Strong knowledge and experience with Microsoft Office suite - Excel, Office and PowerPoint

· Detailed knowledge of Excel and reporting software to prepare reports is considered a plus

· Strong working knowledge of vehicle technology, including: hardware, software and vendors competing in that space

· SQL knowledge or experience a plus

· Knowledge in data management, ability to detect trends and anomalies and initiate

appropriate corrective actions.

· Ability to work well in a team environment as well as independently.

· Customer Service mindset is essential as this individual will deal with over 200 of the company locations in any given month

· Required to travel across locations in US and Canada for up to 25%+ of the time or as needed

· Appropriate professional certifications considered a plus

· Excellent verbal, written, and interpersonal communication skills

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity ( EE O) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.