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Position Overview

As the commercial vehicle industry undertakes its most significant transformation in a century, Navistar is on a mission to redefine transportation. Embracing a bold digital transformation, Navistar is ushering in a new era of complete and sustainable transport solutions.

Navistar is transforming its service business with a service solution mindset.

We have a great opportunity for a Director of Digital Transformation - Dealer Services & Retail Sales.

This will transform the journey for solution selling that includes bundling solutions, guided offerings, dealer processes efficiency, contract management and cost control, sales, and lead management, subscriptions, and e-commerce enabled by data analytics.

This hybrid position will be based in our Lisle, Illinois Headquarters and will report to the VP of Digital Solutions.

Responsibilities

• Defining digital strategy for sub-domain areas for service sales together with the team.

• Work with digital acceleration and product ownership mindset of service sales digital landscape, including:

• configuration to quote

• digital payment services

• contracts

• subscriptions

• e-commerce

• pricing analytics

• CRM

• retail sales management

Minimum Requirements

• Bachelor’s degree

• At least 14 years of customer experience

• At least 6 years of management experience

OR

• Master’s degree

• At least 12 years of customer experience

• At least 6 years of management experience

OR

• At least 16 years of customer experience

• At least 6 years of management experience

Additional Requirements

• Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Great knowledge of digital transformation and data management

• Know-how of automotive and retail network of dealer’s business

• Deep expertise in customer facing software (e-commerce platforms preferable)

• Service offerings, Lead Management, and prospecting

• Knowledge of Robotic Process Automation and Software Automation

• Exposure to platform eco-system

• Digital Marketing and Sales pipeline management

• Understanding of a complex IT development environment and structure of the teams inside an agile framework, to be able to provide fast and effective deliveries in a continuous stream.

• Good understanding of the Agile way of working, product ownership, and design thinking

Company Overview

Navistar, Inc. (“Navistar”) is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don’t.

Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, and Fleetrite®, ReNEWeD® and Diamond Advantage® brand aftermarket parts.

With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at www.Navistar.com.

Accelerating the Impact of Sustainable Mobility

Visit us at www.Navistar.com (http://www,navistar.com) to discover more about our organization

Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HRC@Navistar.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

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