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In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Windows User Experience Support Engineer, we are looking for someone with working knowledge of Azure fundamentals experience, where you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Response and Resolution:

• You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.

Readiness:

• You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.

• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.

Product/Process Improvement:

• You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Qualifications

Required Qualifications:

• Experience of Technical Support, technical consulting experience, or Information Technology experience

• Azure Fundamentals certification or compete Cloud Products

• Azure Virtual Desktop

• MS Windows 365

Preferred Qualificatios:

• Experience of either the following;WinRM(Windows Remote Management), WMI (Windows Management Instrumentation) or Remote Desktop Services

• Printing Configuration and Management

• PowerShell Scripting

Language Qualification

• Language - This role requires proficiency in written, reading, and conversational in either French, German, Spanish OR English, as you will be assigned to the these Customer Market.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .