Experience Inc. Jobs

Job ID

29156

GBS People Services, L&D and WDA Service Unit Manager

Regular

Lisbon, Portugal (https://www.google.com/maps/place/Lisbon,Portugal) My candidate profile

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Syensqo Job Grade: S19

Job Overview and Responsibilities

Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group’s transformation.

Join us in one of our locations, be part of this transformation journey from the start.

We are looking for:

As a Service Unit Manager you will lead and develop a team of more than 40 people responsible for the people service and Workforce Data Administration services under your scope :

• Improve processes in the scope of the service Unit with a customer oriented approach

• Ensure compliance activities for your scope of services

• Managing and developing your team

• Contribute to Service Line transversal initiatives

• Manage audit relationship and audit process

• Support Group transformation

Key responsibilities of Service Unit Manager:

• Manage Entity & Staff

• Define, review and update the Service Unit vision and strategy - to drive the modernization and simplification of the process, harmonizing the process while reducing risk and complexity

• Set priorities for the Service unit in line with overall Group ambition

• Define and/or Review the roadmap to drive the Service Unit transformation with the team, identifying resources, costs

• Manage Service Unit budget and plans adapting costs and organization to the top down requirements, with process initiatives and adjustments

• Decide on staffing and hiring in agreement with superior management

• Manage succession plans and facilitate the growth of all team members through learning and career development.

• Cascade down information to his/her entity (understandable, relevant, timely)

• Act as a change agent and promote spirit of accountability and compliance within the team

• Manage performance

• Be accountable for service delivered, performance improvement and internal controls

• Manage significant escalation and ensure root cause resolution in case of service failure or escalation

• Drive individual and team performance

• Manage stakeholders

• Collaborate with other Service Lines and BSA on alignment of strategy, roadmap, talent management and opportunities for improvement.

• Promote collaboration with the main stakeholders in order to improve the insights, compliance and service level

• Collaborate with IT team to implement new tools

• Ensure compliance with local & Group policy

• Ensure the application of Group standards for the entire set of activities managed by the Service Unit

• Continuously adapt the process in order to cover any change which might occur in the Service Unit activities perimeter, internal (e.g. ERP changes, new procedures) or external (e.g. legislation) to ensure the final result.

• Service Ownership (optional depending of domain)

• Ensure that the vision and strategic direction of the service delivery model is linked to Syensqo strategy

• Design, improve and document services/processes to achieve business and users objectives in the most efficient and compliant way

• Contribute to Group policy and compliance rules definition

• Define Service Level Agreement and related KPIs to reach user needs and best-in-class ambition

• Benchmark to ensure alignment with World Class organization, process optimization and best practices

• Define the best make & buy approach and select the required external services to support the process

• Drive collaboration and process change management between all functions and businesses

• Unlock cross-functional synergies, new capabilities, technology, efficiencies to achieve new savings

• Ensure prioritization on projects and Continuous Improvement initiatives to leverage the resources

• Define Internal controls

• Contribute to global BCP definition and implementation

Education & Experience

Relevant education degree or equivalent in HR, Data Management or similar

Must have skills

• Fluent English

• Good data analysis skills

• Good data management skills

• ​​​​​​User orientation mindset

• Attention to detail

• Ability to work collaboratively

• A fluent knowledge of one of these additional languages: French, German, Italian, Chinese (Nice to have)

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.

• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.