Experience Inc. Jobs

About Us

WTW is not just another advisory, broking, and solutions company—we’re a storied institution that’s been turning risk into opportunity since 1828. From insuring the Titanic to supporting NASA’s Moon Buggy, our legacy is built on innovation and resilience. And at our Lisbon Regional Delivery Hub, a dynamic team of 300+ professionals is driving that legacy forward every day.

In our "Corporate Risk and Broking" division, we empower companies to navigate the complexities of risk and insurance management. By aligning our strategies with our clients’ corporate goals, we create robust, cost-effective solutions that protect their businesses and fuel growth.

The Opportunity

Step into a leadership role where you’ll oversee Bill to Cash teams and projects (Payable/Receivable Accounts), driving timely and successful outcomes. Your responsibilities will include risk management, ensuring technical excellence, and fostering collaboration across teams. As a mentor, you’ll inspire continuous improvement and build strong relationships with stakeholders, all while paving the way for new opportunities.

Your main responsibilities will be:

Process & Stakeholder Management:

• Drive KPIs and metrics to achieve targets, ensuring top-tier performance.

• Prioritize tasks based on business needs, and master the technical aspects of the process.

• Champion process improvements that boost efficiency, client satisfaction, and risk controls.

• Regularly assess process risks and ensure compliance with WTW Risk and Reporting standards.

• Collaborate with stakeholders to address challenges and seize opportunities.

• Lead projects end-to-end, coordinating seamlessly with onshore teams.

• Handle critical escalations and provide solutions for complex queries.

• Support audit processes with thorough documentation.

Resource Planning:

• Forecast and plan resource needs with precision.

• Optimize resources during business peaks and troughs.

• Implement contingency plans for critical resources.

• Explore system and process enhancements for continued growth.

People Management & Development:

• Set clear goals and expectations, conducting regular progress reviews.

• Unlock your team’s full potential through personalized development plans.

• Build expertise within the team to maximize value to the business.

• Address performance issues proactively, coaching for improvement.

• Ensure all tasks are completed accurately and on time, meeting SLAs.

• Engage your team through regular 1-1 and group meetings.

• Mentor and train new hires, fostering a culture of growth.

• Manage attrition and absenteeism to maintain a strong, cohesive team.

What You’ll Bring

We’re looking for a dynamic leader with exceptional interpersonal skills, eager to join a fast-paced, global organization.

• 5+ years of relevant experience, preferably in Accounting/Finance.

• Business fluency in English and Portuguese, plus proficiency in another European language (minimum C1 level in French/German/Italian/Spanish).

• Advanced skills in Microsoft Office 365 (Excel, Word, PowerPoint).

• Proven experience in leadership and project management roles.

• Outstanding written and verbal communication skills in English.

• Strong planning and organizational abilities to manage diverse tasks and meet deadlines.

• Ability to multitask, prioritize, and thrive under pressure.

• Relationship-building skills that foster collaboration with stakeholders.

• A proactive, goal-oriented mindset.

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.

• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.

• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.

• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.

• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.

• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.

• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

Willis Towers Watson is an equal opportunity employer.