Sykes German Customer Advisor - Portugal in Lisboa, Portugal
Come and work with us.
Do you want to contribute to an outstanding customer representative service?
Are you German native or fluent with strong English communication skills?
Looking to make your career abroad in a multicultural environment?
So we have the perfect opportunity for you!
Your future project: join our German Customer Advisor team.
As a customer advisor specialist, your daily responsibilities will include:
Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:
Native or proficient level of German (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal
Paid professional training
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Life-long skills and experience
Excellent work culture
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German Customer Advisor - Portugal
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