Job Information
nVent Field Application Engineer in Linkou, Taiwan
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
The Field Application Engineer (FAE) plays a crucial role in bridging the technical aspects of products and solutions with the requirements and challenges faced by customers. This role involves providing technical support, guidance, and expertise to customers, sales teams, and internal stakeholders. FAEs are responsible for understanding customer needs, demonstrating product capabilities, troubleshooting technical issues, and ensuring customer requirements are explained properly to Internal Costing/E2e Team.
What your will experience in this Position:
Technical Support: Provide pre-sales and post-sales technical support to customers, including product demonstrations, technical consultations, and solution recommendations.
Customer Engagement: Build and maintain strong relationships with customers by understanding their technical requirements, challenges, and objectives.
Training and Knowledge Transfer: Conduct technical training sessions for customers, sales teams, and partners to enhance their understanding of product features, capabilities, and best practices.
Documentation: Create and maintain technical documentation, application notes, and other collateral to support customer engagements and internal knowledge sharing.
Sales Support: Assist the sales team in technical discussions, presentations, and proposal development to effectively communicate the value proposition of company products and solutions.
Travel: Travel to customer sites as needed to provide on-site support, conduct training sessions, and participate in customer meetings and events.
You Have:
Bachelor's degree in Engineering, Mechanical or Electrical
Proven experience in a technical customer-facing role, such as field application engineering, technical consulting (5+ Years).
At least 5 years of experience in HVAC, Data Center cooling, thermal industry.
Strong understanding of servers, data center value chain.
Proficiency in Microsoft Tools like Excel, Power Point
Proficient in CAD, preferably using Autodesk.
Presentation skills, with the ability to convey complex technical concepts to diverse audiences effectively.
Willing to provide onsite technical assistance.
Problem-solving skills and the ability to troubleshoot technical issues independently.
Experience with customer relationship management (CRM) tools like Sales Forces.
Willingness to travel domestically and internationally as required ( around 10-20%).
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.