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IGT Field Service Technician I in Lincoln, Rhode Island

Field Service Technician I


Lincoln, RI, US, 02865

Requisition ID: 15045

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com (https://c212.net/c/link/?t=0&l=en&o=3466342-1&h=1955860405&u=https%3A%2F%2Fwww.igt.com%2F&a=www.igt.com) .


• Responsible for various install, troubleshooting, and repair of IGT video gaming machines.

• Troubleshoots video gaming equipment to determine cause of failure and perform necessary resolution, escalate when necessary. This may include swapping failed equipment, cleaning and/or repairing the malfunctioning component.

• Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.

• Support various projects including new casino openings and expansions.

• Successfully delegate to peer staff on various system projects.

• Knowledge share with internal and external customers on new products.

• Maintain accurate inventory of parts issued.

• Routine maintenance on machines such as paper fills, bill jams and paper jams.

• Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.

• Follow documentation, policies and procedures and perform tasks with minimal supervision.

• Reading and translating wiring diagrams.

• Resolve technical problems and perform program upgrades, and download set up.

• Testing programs with various verification devices.

• Troubleshoot with input and output tests.

• Set up game options and test various devices.

• Test pay table, reel strip and bonus awards.

• Install, repair and maintain data lines, fiber optics, and telephone lines.

• Knowledge share with customers on basic game functionality.

• Maintain a positive image of IGT with co-workers and IGT’s customers.

• In-depth user-level knowledge of SAP preferred.


Education Required

• High School Diploma or equivalent required.

• Technical or I.T. related training or education is a plus.

Experience Required

• 1+ years of electronics, repair, field, or related industry experience.

Skills Required

• Must be computer literate and have documented technical experience.

• Knowledge and understanding of AC/DC fundamentals.

• Knowledge of tools and experience using the tools is required.

• Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.

• Ability to follow policies, procedures, and safety guidelines.

• Must be able to adapt to various jurisdictions and interface with compliance officers.

• Physical requirements involve frequently lift up to 50 pounds, loads/unloads trucks, walking for periods of time, bending and squatting and depending on services required, having to be on hands and knees for a length of time.

Keys to Success

• Building collaborative relationships

• Decision making

• Drive results

• Foster innovation

• Personal energy

• Self-leadership



IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $21 - $22.50. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .