Experience Inc. Jobs

Job Title:

Senior Organizational Change Management Consultant

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

• Challenge Conventions

• Deliver outcomes unimagined

• Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Concentrix Catalyst is actively looking for a Lead Organizational Change Manager, who will be responsible for leading end-to-end Organizational Change Management (OCM) for a technology platform implementation within a large, complex organization. We are looking for a strong change leader who can drive the entire OCM lifecycle from preparing for the change, managing the change, all the way to sustaining outcomes post go-live.

The successful Senior Organizational Change Manager will:

• Create and execute an OCM strategy and plans to prepare, equip, and support people to successfully adopt change in order to drive business outcomes and employee experience.

• Lead and facilitate project discovery to identify who impacted stakeholders are and how the change will impact them, as well as identify any areas of potential resistance.

• Create actionable deliverables for core components of the OCM strategy, including communications plan, sponsor plan, people manager plan, and training plan.

• Conduct training needs analysis to ensure all impacted stakeholder groups are prepared for go-live and beyond.

• Be responsible for leading key OCM activities to support change planning, managing and sustainment of outcomes. Example activities include, but are not limited to:

• Creation of employee feedback surveys, including analysis of results

• Development of PowerPoint presentations for executives and sponsors

• Development of ‘getting started on day 1’ quick guides

• Change Champion Network formation

• Communications / content writing

• Establish tracking calendar for initiatives progress, including core plans

• Transition planning

• Design and conduct readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner to stakeholders across all levels.

• Build knowledge, relationships, and credibility quickly within the project team and business.

• Serve in an advisory capacity for junior OCM project team members.

• Coach and guide executive sponsor throughout each stage of the project.

• Partner with Program and Engagement Managers to ensure OCM activities are aligned to project roadmap.

• Collaborate and perform efficiently as a team member, as well as independently with minimal oversight in a fast-paced environment.

Must have:

• Proven track record of successful organizational change management initiatives in business through strategic consulting and leading.

• 5+ years in a similar lead OCM role.

• Knowledgeable in change management, agile and program management best practices.

• Advanced knowledge of Microsoft Office, including Excel and PowerPoint creation.

• High motivation! Be a self-starter who takes initiative to solve problems and meet outcomes.

• Hands-on consultant with a positive attitude, able to lead by example and partnering to deliver value.

• Change management certification. (Prosci highly desirable)

• Extensive experience in leading change management technology platform implementations. (ServiceNow highly desirable)

Salary Range:

The base salary range for this position is, Min 109,749 - 164,623 plus, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The position will be posted until 2/20/2025

#LI-Remote

#ConcentrixCatalyst

Location:

USA, WA, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .