Fiserv Collections - Sr Associate I in Lincoln, Nebraska
Sr. Collections Job Description
What does a successful Sr. Collection Representative do?
If you are looking for somewhere that you can take pride in your work, belong to a large organization with great local presence and the feeling of ‘family’, have opportunities to earn more than just your base salary through various incentive and recognition programs, and have support in advancing and growing your career, … then look no further!
As a Sr. Collector, you will be responsible for the collection, via manual dialing, of unpaid consumer debt in a call center environment. You will be collecting, and potentially skip tracing, on accounts in compliance with applicable regulations and internal performance standards to achieve a pre-set goal objective. Providing daily coverage of all accounts until payment arrangements have been made. Detailing all discussions and actions in collections system or database. Completing special projects as assigned. You will be assigned consumer inventory and be held accountable for collection performance based on departmental assigned targets. Senior Collector debt assignments are typically larger amounts making the collection performance and goal attainment critical to Department goals.
Basic Qualifications for Consideration:
• High school graduate or equivalent
• 1+ years 3rd party collection experience.
• Strong verbal skills along with a professional telephone manner
• Knowledge of applicable regulations
• Knowledge of collections regulations including to Fair Debt Collection Practices Act
• Demonstrated skip tracing skills and ability.
• Highly motivated by individual performance and compensation
• Familiar with computers
• Adhere to designated work schedule. Three early days, two late nights. Four hours one Saturday and one Sunday per month.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
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