Experience Inc. Jobs

Summary

Job title: Client Support

Job ID: 202441570001

Department: Lincoln - RES

Location: NE-Lincoln

Description

Summary:

The Client Support position is responsible for maintaining current customer satisfaction with service and sales and generating new sales/business through sales initiatives and goals. This person will provide professional services with product knowledge, problem solving, and order enhancement.

Reports to: Profit Center Manager

Minimum Qualifications:

• Strong communication skills in both written and spoken English

• Computer proficiency

• Demonstrated capacity to learn technical product knowledge.

• Demonstrated ability to provide a high level of customer service and handle multiple priorities at once

Additional Proficiencies

• Personal Effectiveness/Credibility

• Teamwork

• Detail-oriented

• Flexibility

• Must be personally driven and self-motivated. Should display initiative and perseverance.

• Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency.

• Must be organized and have a system for note taking and recollection of information.

• Possess strong problem-solving skills and be creative in your thinking.

• Must have the humility to admit when you need help and ask for assistance.

Preferred Qualifications:

• Bachelor’s degree in a technical or business discipline

• OR two years’ experience with technical customer service

Working Conditions:

• This job operates primarily in an office environment and includes warehouse work and conditions. This role routinely uses standard office equipment.

• While performing the duties of this job, the employee is occasionally required to:

• stand; walk; sit;

• use hands and fingers to handle or feel objects, tools, or controls;

• reach with hands and arms;

• climb stairs;

• talk or hear.

• The employee must occasionally lift or move products and supplies, up to 25 pounds.

Supervisory Responsibilities: No

Essential Job Functions:

• Provide outstanding customer service to all current and potential customers, mainly via telephone and email

• Write orders with accuracy and in accordance to all sales policies and procedures

• Maintain current customer base

• Participate in monthly sales initiatives and always seek to grow business in the best interest of Rensenhouse and our Clients

• Communicate and cooperate with Account Managers and other CED employees like the Solutions Consultants and AIMM Services groups for all pertinent activities

• Communicate process improvement ideas

• Provide timely follow-up on all customer orders, quotes, and materials

• Maintain up-to-date awareness with new and existing products and services

• Utilize Insight (Salesforce) as a hub of knowledge for Client information and projects that need to be followed up on

• Stay curious and strive to be the easiest partner for our clients to work with.

CED is an Equal Opportunity Employer - Disability | Veteran

Compensation Range:

The compensation range for this position is $15 to $21 hourly.

Other Compensation:

The following additional compensation may be applicable for this position:

• Bonus

• Profit Sharing

Benefits:

Benefits available for this position are:

• Insurance - Medical, Dental, Vision Care for full-time positions

• Disability Insurance

• Life Insurance

• 401(k)

• Paid Sick Leave

• Paid Holidays

• Paid Vacation

• Paid Parental Leave