Job Information
Arkansas Department of Workforce Services Treasury Management Lockbox Operations Representative in Lincoln, Arkansas
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4318069
Under the guidance of the Lockbox Operations Manager, the incumbent will support the operational delivery of Lockbox. The Lockbox Operations Representative is responsible for processing daily lockbox transactions which include some moderately complex tasks. The incumbent must maintain a high level of production and accuracy daily.
We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.
What Youll Do at Arvest: (Other duties may be assigned.)
- Open, sort and scan customer documents received through US mail via local courier. Requires operating high-speed imaging and extraction equipment.
- Verify negotiability of checks through customer specific instructions for processing.
- Enter data into system accurately and perform quality control reviews to ensure accurate delivery of Lockbox services.
- Perform reconciliation, cash deposit, shred, equipment maintenance and other duties according to schedule.
- Provide high-quality customer service via email, phone or other channels.
- Make timely decisions regarding routine duties and refer non-routine situations to manager.
- Assist Lockbox Manager in training new associates.
- Assist Lockbox Manager in setups of new and maintenance of existing lockboxes.
- Recommend procedural and workflow changes to enhance quality and productivity.
- Understand and comply with bank policy, laws, regulations, and the bank\'s BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.