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Willis Towers Watson Application Support Analyst in Lima, Peru

What You’ll Be Doing

  • Monitoring multiple high demand systems. Including system health, performance and integrations with other systems.

  • Proactively identify unexpected system behavior and address it or escalate it as needed.

  • Troubleshooting production tickets and critical Incidents in a timely manner throughout the life cycle of the issue. This Involves:

  • Determining Impact

  • Identifying the root cause

  • Reaching out to the appropriate parties

  • Implementing necessary workarounds

  • Any complementary tasks needed to reach a resolution.

  • Interacting directly with several people across the company teams and different business levels.

  • Defining and implementing support processes for platform operations

Requirements:

  • MS SQL Proficiency.

  • Ability to work with solutions spanning multiple platforms and languages.

  • Experience with Telephony / Call center software / processes.

  • Experience with logging platforms.

  • Experience with .NET applications.

  • Experience with applications hosted both on Premise and on Azure.

  • Experience working with Agile processes.

  • English Proficiency.

  • Great communication skills.

Nice to have

  • .NET Development skills

  • Experience with the Splunk logging platform

  • Experience with PowerBI

  • Python and Jupyter books development skills

  • Experience with telephony solutions

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