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Job Description

Founded in 1938, Wilcox Medical Center is a not-for-profit medical center dedicated to providing the Kaua‘i community with accessible quality health care. The largest medical center on Kaua‘i, it is a state-of-the-art acute care facility with a full suite of services offering 30 specialties and programs, including cardiology, emergency, family practice, gastroenterology, health management, internal medicine, neurology, OB-GYN, oncology, orthopedics, pediatrics and urology. Its 18-bed emergency department serves as the island’s Primary Stroke Center. The medical center also has four birthing suites, seven intensive care beds and 20 same-day surgery beds. Wilcox is the first American College of Surgeons-verified Level III Trauma Center in the state of Hawai‘i. Wilcox is part of Hawai‘i Pacific Health, one of the state’s leading health care systems and a not-for-profit health care organization with medical centers, clinics, physicians and other caregivers working together to create a healthier Hawai‘i.

Information Technology (IT) implements, supports and maintains all systems at Wilcox. The department encompasses the people, records and activities that process the data and information in the organization. The team provides support to users, and acts as the key liaison between the business community and vendors. It also codes, defines criteria, performs testing and debugging, and maintains programs in order to meet the informational needs of Wilcox facilities and administrative offices. Our Desktop team is responsible for the installation, support, and maintenance of all staff personal/desktop computers connected to the Hawai‘i Pacific Health network.

As the Desktop Technician, you will join our remarkable Information Services team and ensure that Wilcox employees and customers are equipped with the proper tools to manage our cutting-edge IT tools. You will assist staff with technical support of desktop computers, applications and related technology; support activities such as the installation and testing of computer systems and peripherals; and provide input on computer systems specifications, peripherals and applications to determine departmental standards and guidelines. We are looking for someone with excellent organizational and communication skills, an understanding of technical procedure and support and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Wilcox Medical Center, Lihue, HI

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Minimum Qualifications: Bachelor’s degree in Computer Science, Engineering, Business, Health Care or related field and/or an equivalent combination of education, training and experience. Knowledge of desktop computers or information systems. Valid driver's license and abstract. Current Hawai‘i auto insurance.

Preferred Qualifications: One (1) year work experience in desktop computer support.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. The pay rate, if displayed, is the minimum hourly rate for the position. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Starting Hourly Rate: 27.64

Position Desktop Technician - IT

Category Information Technology

Employment Type Employee

Location Wilcox Medical Center, Lihue, HI

Req ID 23951