Job Information
STCU - Spokane Teachers Credit Union Senior Communications Engineer in LIBERTY LAKE, Washington
STCU - Spokane Teachers Credit Union Full-time Company Description
STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazines Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.
*STCU *offers excellent benefits: Paid time offplus 11 paid holidays! Medical, dental, vision and life insurance Training and career development Success sharing plan 401(k) matching contributions Tuition reimbursement
An overview of the benefits can be found here{rel="nofollow"}. Salary range: $43.17 - $60.43 per hour
Job Description
The Senior Communication Engineer is responsible for the administration and day to day operation of STCU unified communication systems and services provided to employees and members. This position also performs routine maintenance, troubleshooting, automation, scripting, and support. The Senior Communication Engineer is expected to partner with key stakeholders to ensure effective utilization of new and existing functionalities provided by unified communication systems.
Core Job Requirements/Outcomes
- Deliver support for communications technologies to employees by providing expertise and mentoring related to telephony, video and text-based communications systems, and the Contact Center application and associated services, as well as handling escalated tickets for these technologies.
- Ensure a stable communications environment by following established procedures, creating documentation to ensure current best practices within the organization can be followed, and by coordinating maintenance with other teams and users when applicable.
- Build a secure communications environment by maintaining an awareness of the security implications of changes you are asked to make within the environment and making recommendations to enhance the overall security posture of the organization. Provide vulnerability and patch management duties as necessary,
- Successfully deploy new enterprise communication solutions, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) systems, by adhering to current IT standards, developing system and flow diagrams, and ensuring disaster recovery processes have been established for each new application.
Other Essential Functions
Provide expertise to business units on how voice and video can enhance the member experience.
Automate tasks and processes for efficiency using automation software, PowerShell, SQL, and other methods
Ensure that monitoring and alerting exists for all systems when they are not within documented specifications. (ex. Bandwidth overutilization or server disk space limits)
Partner with other internal and external groups to develop, test, and support third-party integrations with the core communications platform(s).
Contribute to and support a positive work environment to ensure an effective, high preforming and cohesive team, as well as independently with minimal supervision.
Share responsibility in providing after-hours support of comm