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Insight North America, Inc Client Operations Specialist Sr in Liberty Lake, Washington

Requisition Number: 84054As aClient Operations Specialist Sr, you'll beresponsible forproviding customer service andmanagingthesales processesfor an assigned team of Account Executives. Your role is to assist withquoting, ordering,account management, mailbox and call management, part requests,report generationand order fulfillment.You'll become our AEs go-to forpre-sales support functions, includingpre-qualification of accounts, product pricing, research, configuration andproductinformation.What you'll do at Insight:Connectwith customers, partners and internal stakeholders to solve problems in supportof the organization's sales requirements.This will require that you prioritize and respond to incoming client calls and emails, follow-up on all open client returns in a timely manner, follow through to ensure orders are accurate, placed, fulfilled and shipped and, all the while, keep the sales teams informed of happenings within accounts.Prepare, manage and submitsales quotes accurately into the appropriate quote entry system.Research technical information on product requests and ensure access to procurement.Managepricing (agreement manager, contract module) and work with vendors on special pricing.Ensure special bid pricing is applied and correct cost is captured on every order before order is released.You'll also be the one toensure of contract compliance, where necessary.Assistin special projects for clients and our sales teams: providing reporting, requesting and setting upnew client sold-to's,bill-to's, and ship-to's, assisting clients with Insight web accounts and providing ad hoc status updates.What you'll need to join Insight:Bachelor's degree (B. A.) from four-yearcollegeor university; ortwotosixyears related experience and/or training; or equivalent combination of education and experience.Previous experience selling computer technology highly encouraged. Strong knowledge of IT products and services needed.Ability to effectively present information and respond to questions from groups of managers,clients, otherteammatesneeded.Strong communication(verbal and written), organization,problem solvingand time management skills.Able to build relationships and quickly develop trust with clients, as well as internal personnel.Must be able to adhere to tight service level agreements (SLAs) and be able to multi-task effectively.The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position,.Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight IntelligentTechnology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more atFounded in 1988 in Tempe, Arizona11,000+ teammates in 19countries providing Insight Intelligent Technology Solutions for organizations across the globe$8.3 billion in revenue in 2020Ranked #409on theFortune 500, #15on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the YearRanked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020