Job Information
Big Ass Fans Sales Operations Coordinator in Lexington, Kentucky
Our success is a result of the diversity of the Big Ass Fans team. Are you seeking an opportunity to work with extraordinary people with an entrepreneurial spirit? Do you have something that sets you apart from the rest? With a bias for action, we want you to #livelifebigass and bring the next great BAF product to market. From our customers to our employees, we are passionate about what we can accomplish together. If this sounds exciting to you, you might be exactly what we need on our team.
TheSales Operations Coordinator is an integral part of our customer experience and works cross-functionally with other operating departments and sales to support customer requests. This position shall provide efficient and effective support to the sales team and customers to achieve total customer satisfaction. The ideal candidate is detail-oriented, able to multi-task and thrives in a fast-paced environment. If you have a great attitude and exhibit passion, ownership and excellence in all you do then we would love to meet you!
Responsibilities
Field incoming phone calls, web chats, and response emails regarding customer order status.
Work out of multiple queues in CRM to process quotes, orders, revisions, etc.
Transferring data from CRM to ERP systems.
Cross-check information for accuracy and request further information for documents deemed incomplete.
Work cross-departmentally to obtain answers and information needed for processing quotes and orders in a timely manner.
Ability to maintain confidentiality in handling customer information.
Ability to learn product information and SKU formatting.
Monitor the response email for zero dollar order inquiries from various departments.
Act as a liaison between various departments such as accounting, planning, logistics, and sales.
Requirements
Minimum of 1-year prior experience in data entry
BA or BS or equivalent experience
Self-motivated, driven, success-oriented individual with great communication skills
Strong organizational and time management skills
Ability to follow set processes and understand the sense of urgency and focus needed to manage responsibilities with time constraints
Must be able to process large volumes of information within short time constraints
Ability to work effectively with management and multitask in a team environment
Why live life Big Ass?
Youre not just a member of the Big Ass Fans team; its BIGGER than us. We are a Madison Industries company - one of the largest and most successful privately held companies in the world. Madison Industries has fostered and built exceptional companies that are essential to our collective health and well-being. Come join us as we build something truly remarkable!
You want benefits? Weve got your health insurance, life insurance, 401(k) and more. You want Big Ass Benefits? Join us in the cantina for a catered lunch followed by a game of Ping-Pong, Pool or Cornhole. Did we meet our daily goals today? Lets open the beer fridge and play a game of pool! Dont forget to attend the latest BAF-sponsored social outing.
Big Ass Fans, a perennial honoree among Best Places to Work offers employees competitive pay and a challenging and rewarding work environment!
Why havent you applied yet?
Big Ass Fans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, age, disability or veteran status. Big Ass Fans maintains an environment where each individual is valued and respected. Individuals are expected to understand and comply with OSHA and ISO 9001 standards and procedures. Individuals are expected to apply safe work methods when performing the job requirements in hazardous and non-hazardous environments to avoid injury to self to co-workers or damage to property. Individuals are expected to report unsafe work conditions or equipment operation to supervisors immediately and observe all safety rules.
If you need assistance or accommodation due to a disability, you may email us atrecruiting@bigassfans.comor call us at 1.877.244.3267.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity