Job Information
Aimbridge Hospitality House Attendant-Overnight in Lexington, Kentucky
Job Summary
The General House Attendant will provide guests with an effortless and memorable experience that lets them know they are valued and cared for. This role will be responsible for cleaning and maintaining the hotel primarily the guest rooms as assigned as well as other areas of the hotel including public spaces back of the house areas and outside spaces of the hotel.
Responsibilities
QUALIFICATIONS:
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Exceptional communication skills and enjoy caring for others and working in a fast-paced environment.
Positive friendly and upbeat with the ability to deliver service authentically and looking to make a career in hospitality
Ability to work in a fast-paced environment
Ability to perform job functions with attention to detail speed and accuracy
Ability to move perform frequent and repetitive movements including bending and stooping
Must be able to lift push and pull a moderate weight frequently
Ability to scrub and scour surfaces extending arms over head to perform cleaning tasks and work in confined spaces.
Ability to follow instructions directions and meet deadlines including the thorough cleaning of the minimum number of rooms assigned
Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests
Previous cleaning experience preferred
Must have the ability to work a varied schedule that may include early morning evening night and weekend shifts
JOB RESPONSIBILITIES:
Clean assigned guestrooms in accordance with company standards (changing bed linen cleaning bathrooms vacuuming dusting etc.)
Replenish amenities and supplies in assigned guestrooms
Stock and maintain Housekeeping cart
Report maintenance issues to Supervisor immediately
Greet guests in hallways and public areas in a pleasant and friendly manner and offering assistance
Ensure special requests are noted and fulfilled
Answer questions about the hotel the hotel-brand standards such as art travel and related topics as well as the unique characteristics of the hotel
Answer questions about local area attractions and things to do
Communicate with all departments regarding in house VIPs and any special requests/needs
Provide information regarding property events outlets amenities and directions and ascertain which services could enhance the guests’ stay
As required deliver guest newspapers messages packages amenities or other items requested by guests or team members
Store and retrieve luggage or packages for guests from the appropriate storage areas as needed.
Maintain presence during peak traffic periods
Interact with hotel associates in a professional manner assisting other departments with necessary information
Manage and resolve all guest complaints and compliments in a professional and courteous manner
Listen and respond to guest inquiries using a positive clear speaking voice
Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
Property Details
Nestled in the Bluegrass Country hills near Lexington, Kentucky, is ideally-located resort near downtown, area attractions, Keeneland and the famous Bourbon Trail. During our guest stay, they can relax with body treatments at our full-service spa, perfect their skills on our 18-hole championship golf course, take a dip in our refreshing pool complex and workout in our 24-hour fitness center. Guest can retire to their spacious guest room or suite, featuring plush Tempur-Pedic beds, marble bathrooms and upscale amenities. Guest will be treated to a delicious cuisine at our restaurants, including JW's Steakhouse. Our extensive indoor and outdoor venues set the scene for memorable business meetings, social galas and weddings, each complemented by our world-class services and breathtaking scenery. Whether enjoying a vacation, romantic getaway or traveling for work, we look forward to welcoming our guest to resort in Lexington, Kentucky.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offeringDaily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Apply for this position (https://careers-aimbridge.icims.com/jobs/320644/house-attendant-overnight/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834475008)
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EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PropertyMarriott Griffin Gate Resort & Spa
Posted Date2 weeks ago(4/15/2024 12:03 PM)
ID2024-320644
LocationUS-KY-Lexington
CategoryHousekeeping/Laundry
TypeRegular
StatusFull-Time