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Parker Hannifin Corporation Customer Support Analyst in LEXINGTON, Kentucky
Customer Support Analyst
Location : LEXINGTON, KY, United States
Job Family : Customer Service
Job Type : Regular
Posted : Jun 12, 2024
Job ID : 49825
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Job Description
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· Support in the planning, implementation, and follow-up of specific projects as directed by manager
· Implement Electronic Data Interchange (EDI) projects and ensure seamless and efficient electronic communication between the organization and its customers/partners.
· Support conversion of the CRM system to Salesforce including training and reporting to corporate
· Support in the development and implementation of PowerBI dashboards to present appropriate KPI’s and other relevant data in a clear and concise way
· Provide intermediaries between technical teams and non-technical stakeholders and ensure clear communication of project objectives, progress, and deliverables.
· Risk analysis for software deployments with detailed mitigation plans
· Training and support of team members
· Market & Trend Analysis: Stay up to date on IT trends, including AI and RPA, to identify opportunities to improve project efficiency and effectiveness
· MyParker/PHconnect administration and training for internal/external users
· Overnight travel to remote locations to assist in the implementation of technical solutions as needed
· Bachelor's degree in computer science, business informatics, technical business administration, or a related field
· 2+ years’ experience as a Business Analyst, preferably with a focus on Microsoft technologies, SAP, and Salesforce
· Solid understanding of project management methodologies (Lean, Gantt, Conference Room Pilot, UAT, etc.)
· Strong analytical and communication skills, with the ability to mediate effectively between technical and non-technical teams, both internally and externally
· Demonstrated leadership aptitude, learning agility and adaptability
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go toKnow Your Rights: Workplace Discrimination is Illegal (eeoc.gov) (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights-ScreenRdr.pdf) andGenetic Information Discrimination (https://www.eeoc.gov/genetic-information-discrimination)