Job Information
New Castle Hotels & Resorts Busser AM in Lexington, Kentucky
Position: Busser AM
Location: Lexington, KY
Busperson The Busperson is the right hand of a server, providing a welcoming experience for guests by ensuring our restaurants and bars are kept clean throughout the day and set up properly. The busser works in a team environment to clear and reset tables quickly to maximize guest count and may also assist with delivering food & beverage to tables so service can be as prompt as possible. The busser will do various duties, e.g. filling bread baskets and water glasses, showing guests to their tables and performing light housekeeping duties, as they recognize that a happy guest is a win for all. As the Busperson you will: Be a Service Star - provide exceptional service to guests by promptly welcoming and courteously assisting with serving/clearing in a can-do fashion, engaging in polite conversation with guests when time allows. The busser anticipates server and guest needs so they can assist in the delivery of highly attentive service. Keep your assigned area fully stocked, e.g. utensils, napkins, etc. so guest needs can be quickly addressed. Be a Clean Guru - maintain assigned areas so they provide a safe and clean environment at all times including restaurants, bars, service areas and the equipment servicing these areas. Report any non-functioning equipment for repair to management ASAP. Be a Safety & Security Agent -- follow your hotel's established safety and security policies & procedures as well as all OSHA guidelines, reporting issues to maintenance.