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Goodwill Industries of the Inland Northwest E-Commerce Associate I in Lewiston, Idaho

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/ada/r/jobs/1518088 &&Closes: 8/6/21 & &Spokane, WA & Part &/or Full-time/Hourly&&&&NOTE: &Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. &Thank you.&&&&Summary:&&&&Responsible for acquiring items, writing descriptions, taking photos, uploading pictures to computer & the ShopGoodwill/E-Books online web site, answering customer questions, providing customer service, and tracking online merchandise. Responsible for record-keeping and maintaining applicable paperwork. Maintain a clean, organized and safe work area. Applicant must pass background check.&&&&&&&&&Education and/or Experience:&&&&High school diploma or general education degree (GED.) One to three months related experience and/or training or equivalent combination of education and experience.&&&&Essential Duties and Responsibilities include the following:&&&&Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.&&&&- E-Books&&&&&&&&&Accept donated books from various areas such as the Warehouse & Retail Stores for scanning.&&&&Responsible for scanning books to be listed online. Maintain knowledge of software used for E-Books processing and how to accept and reject books for online sites.&&&&Have working knowledge of Amazon, EBay, and other Auction Web-sites as directed.&&&&Shelve books, audio media, and DVD's on the proper shelves.&&&&Answer customer questions and follow-up on customer complaints as instructed by the E-Commerce Manager or Assistant Manager.&&&&Track packages through shipping systems by individual tracking numbers.&&&&Provide cordial customer service to both internal customers (employees) and external customers (retail customers).&&&&Communicate known customer issues with Management in a timely manner.&&&&&&- Specialty Items/Jewelry&&&&Working knowledge of precious metals, gem stones, and synthetics.&&&&Must recognize brand stamps (i.e. high end, vintage and trendy).&&&&Ability to learn jewelry testing equipment such as the sonic cleaner, Gem Oro and gold testing equipment.&&&&Have computer experience as we will use Picasa to upload images and other sites to gather information on items.&&&&Photography experience. Our photos need to be clear and detailed to show the customer small details.&&&&&&- Online Auctions&&&&Maintain up to date knowledge of antiques and salable merchandise.&&&&Produce accurate and succinct descriptions of items that are to be put on ShopGoodwill and other auction sites.&&&&Upload pictures and descriptions to ShopGoodwill and other auction sites as directed.&&&&Return store merchandise not accepted for sale as directed.&&&&Responsible for shelving listed items and pulling sold items as directed.&&&&Provide cordial customer service to both internal customers (employees) and external customers (retail customers).&&&&&&Other duties as assigned.&&&&&&&&&&&For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.&&&&&&&&&&a href="https://www.applicantpro.com/j/1880796-31144"&https://www.applicantpro.com/j/1880796-31144&/a&&&

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