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Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the Role:

At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future.

Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone.

The Associate Director of Business Process role will be part of the Data Enablement team nested in the Clinical Services Data Operations workstream. This team will focus on In Office Assessment set-up, configuration, control and monitoring, driving global execution of scaled data processes required to deliver the risk adjustment and quality services. The Associate Director of Business Process will manage prospective program monitoring controls and remediation from deployment to completed provider returns, including provider payment and client invoicing, as well as data processes to enable the retrieval and coding for retrospective risk adjustment. This role also has oversight and responsibility for E2E process issue management and resolution.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities of the Associate Director of Business Process:

• Provide senior leadership to an operations team around the execution of encounter operations processes

• Drive continuous improvement of existing processes as well as develop new processes to meet emerging business needs

• Work collaboratively across a broad spectrum of business partners to ensure flawless execution across the full E2E spectrum of encounter operations processes and objectives

• Build and maintain productive relationships with key business partners

• Develop team members to drive individual skill enrichment with a focus on the key success factors for encounter operations processes

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications of the Associate Director of Business Process:

• Undergraduate degree from an accredited college/university

• Operations leadership experience including team management

• Exceptional technical skills related to data mining, data analytics, development of process metrics and scorecards

Preferred Qualifications of the Associate Director of Business Process:

• Experience in risk adjustment data processing and CMS submission regulations

• Relevant work experience in strategy, management consulting, product or general management in a health care related field

• Solid knowledge of healthcare related data including diagnosis and CPT structures

• Superior conceptual, analytical and financial modeling skills as well as critical thinking

• Solid history of quickly gaining credibility, partnering with business leaders and exhibiting executive presence

• Ability to champion continuous change, consult with versatility, exhibit personal leadership and model a customer orientation

• Ability to effectively drive results in a dynamic, matrixed environment with a high degree of organizational change, growth and ambiguity

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved.