Experience Inc. Jobs

Job Number 24155763

Job Category Housekeeping & Laundry

Location Leicester Marriott Hotel, Smith Way, Grove Park, Enderby, Leicester, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

We are recruiting for a Housekeeping Manager to lead the team at the Marriott Hotel Leicester.

The Role:

As Housekeeping Manager, you will find yourself right in the heart of things. You will lead the Housekeeping team which includes housekeepers, public area cleaners and linen room associates. A true “roll up your sleeve” role, you will do whatever it takes for your team to succeed and create a one of kind experience. When a guest walks into any of our rooms – imagine that first look around they take. Followed by that sigh of relief because they’ve arrived to their home away from home.You will be required to manage, train, and develop team members and work within budgeted guidelines.

You will be responsible for, but not limited to:

•Manages the day to day housekeeping operation, ensuring procedures are adhered to and policies are followed

•Ensure that the team recognize repeat guests, ensuring their preference and requests are delivered prior to being requested

•Inspect guest rooms to ensure they are ready for guests arrival prior to be handed back to front office

•Deliver memorable guest experiences which support in driving Intent to recommend scores

•Monitor and analyze guest satisfaction survey results to ensure these continually improve

•Work alongside front office and maintenance teams to ensure rooms are ready for arrival

•Report any maintenance issues in guest rooms or public areas

•Ensue all guest complaints are resolved in a timely manor and logged correctly

•Anticipate guest needs to deliver an above and beyond experience

•Empowers employees to provide excellent customer service experiences

•Prepare departmental rota’s, ordering and payroll inline with budget

•Maintains stock of guest room supplies, cleaning supplies and linen inline with hotel occupancy and budget

·Manages internal, external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently

•Assist other departments, wherever necessary and maintain good working relationships within the whole hotel

•Recruit, train and develop front desk team members and support in developing our next housekeeping manager

•Comply with hotel security, fire regulations and all health and safety legislation

Our Ideal Candidate:

You will have experience in a similar role or are a successful housekeeping senior supervisor looking for their next step to develop their career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred. You will have a warm people orientated demeanour, a gift for paying attention to the smallest details and have a positive outlook and outgoing personality.

Perks you deserve:

We’ll support you in and out of the workplace by offering:

·Free Access to the Leisure facilities, because your wellbeing is important

·Discounted rounds of golf and use of the driving range

·Free meals at work

·Free uniform & dry-cleaning service

·Free enrolment of Perks at Work - Access to unlimited deals from retailers to restaurants to cinema’s and more

·Marriott Discount Card enabling benefits from hotel room discounts for you and friends and family, gift shops and F&B across 130 countries

·23 days holiday increasing with service as well as Bank Holidays

·Annual Performance Review pay

·Cycle to work scheme

·Pension & Life Assurance

·Employee Assistant Program

·Comprehensive Training and Development program

·Company Pension scheme, we match your contributions up to 6%

·Private Medical Cover

This role offers and annual salary of £32,000 as well as an annual bonus plan allowing you to earn up to 20% of your salary.

#LI-CM1

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.