Job Information
ADOBE INC. Customer Success Manager, Adobe Learning Manager in LEHI, Utah
Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity We are looking for a Techno-functionalCustomer Success Managerto join our team. Adobe Learning Manager is Adobe's Learning Management System (LMS), and we are looking for passionate learning technology professionals who willcollaboratewith our customers to help them derive the best use of the LMS. In this position, you will be a trusted advisor, working with customers to fine-tune their learning and development strategies and ensure their success. You will partner with the customer through their lifecycle and work to develop and grow the account.
In this role, you will be responsiblefor: * Customer Relationship Management: Building and maintaining strong relationships witha broad level of client contacts-from Learning Managers to CLOs and Directors.Understanding theirneeds andensuring their satisfaction with the product and services-especially workingremotely to assess client maturity and satisfaction. * Technical Expertise:Providingconsulting services in the domains of learning design and technologies.Demonstrating a deep understanding of the product and its technical aspects, including API integration use cases, understanding customer use cases, and recommending solutions.Present complex technical and functional information in a clear manner, both written and verbal. * Product Adoption: Assisting customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and maximizing the value they derive from it. * Business Acumen:Understanding thecustomer's business goals, challenges, and industry trends and leveraging that knowledge to provide strategic guidance andrecommendproduct features toalign the product with their objectives. * Product Feedback and Enhancement: Gathering customer feedback, analyzing trends, and providing valuable insights to the product development team to drive continuous improvement and enhance the product's features and functionality. * Renewals and Expansion: Managing the renewal process by engaging with customers to ensure contract renewals. Identifying opportunities for upselling and cross-selling products or additional features to existing customers, working closely with the sales team to drive revenue growth, and advocating for the product's value proposition. *Presentations:Delivering seamless presentations for Strategic Business Reviews (SBRs), conductingtraining sessions, product demos covering API offerings, and sharing Best Practices with new and existing customers. *Operations:Managingmultiple customers (and engagements) concurrently.Establishing and maintainingaccurate and timely records in compliance with the process and policies applicable.
What you need to succeed: * A combined 5+ years in the domain of learning technologies. * Ability to develop deep product and technical ecosystem knowledge. * A deep understanding of the eLearning market and experience administering LMS' or managing LandD programs will be a... For full info follow application link.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.