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Your role

We are looking for a Deskside Support engineer to join the Workplace Services team and deliver the best deskside support for our customer. You will be joining a team of engineers delivering Incident and IMAC services to approximately 2000 users.

As such, you will need to be a fast learner; able to receive technical instructions and respond in a confident manner to ensure any downtime is kept to a minimum. You will help manage the call queue, keeping tickets updated with latest actions and closing within SLA. You will assist in the creation of process documentation, Knowledge Articles to identify first time fix opportunities and further service improvements. You will be required to work onsite at the Leeds Thorpe Park office, covering both early and late shifts in turn (0700-1515 & 0900 - 1715)

Your experience

• Good communication - ability to present yourself confidently with all levels of customer.

• Good diagnostic approach - methodical and considered

• Experience of fault-finding on both laptop and desktops

• Knowledge of Win10 build basics and installation/uninstall of software

• Experience with utilizing SCCM to deploy applications and updates.

• Basic network skills - sufficient to troubleshoot connectivity issues.

• Time management- working to deadlines and able to prioritize tasks

• ServiceNow knowledge or experience with similar ticket handling applications

• Quality control and attention to detail

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You .

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Women, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer.

We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way , we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organisation, with an active people-led Inclusive Community, demonstrating our commitment to diversity, equity and inclusion and equity, you belong at Fujitsu. #LifeatFujitsu

Requisition ID : 25449