Job Information
Barry Callebaut Digital Workplace Technician in Lebbeke-Wieze, Belgium
Digital Workplace Technician
Location:
Lebbeke-Wieze, BE, 9280
At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
About the job
As a Digital Workplace Technician you are responsible for the deployment, support, and proper functioning of the information technology architecture at the site(s) within the country, with a key focus on local IT operations. This includes managing local infrastructure such as WAN, (W)LAN, endpoints (desktops, laptops, etc.), (label) printers, local servers, and fixed and mobile telecommunications. All activities are carried out in alignment with the Group's IT strategy and overall infrastructure. This position reports directly to the IT Operations Country Supervisor.
Key Responsibilities:
Deploy and support local IT Infrastructure for the site(s) in scope : PC’s, printers,(W) LAN, local servers, telephony (fixed, mobile), end-user applications in line with Group IT standards
Participate in Corporate IT projects which impact the site(s) in scope (Ex. WAN, (w)LAN & VoIP Upgrades / Implementations & Integrations)
Ensure professional “daily operations” of the IT infrastructure components, against SLA’s and targeted cost levels and within the agreed procedures and guidelines
Ensures a professional follow up of all end user requests and works towards solutions within agreed SLO timeframes (technical support, assistance, training)
Keeps up to speed with “best-practice” evolution in his/her respective technical area (market trends, adoption of technology by other multinational companies)
Remedyforce Tickets : Meet SLO targets for day-to-day IM-IT services to the BC business. Work on RCA (Root Cause Analysis) of recurring incidents or information requests to avoid them for the future. For High-Medium-Low requests: Incidents, Information requests and service requests (4 hrs, 7d, 21d) ; on boarding/off boarding (21d) ; new hardware request (21d) ; password reset (4 hrs) ; complaints (24hrs)
About you:
Bachelor degree in Information Technology or similar
Good knowledge of English
At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
If you want to learn more about Barry Callebaut, please find further information here.
Were you missing anything in this job ad? Please share your feedback with us by clickinghere (https://app.talenthub.io/feedback/ad81b0fb66d2416990060452e7511e45?default_lang=en) .