Experience Inc. Jobs

112917BR

Job Title:

Analyst, Customer Experience

Location:

Performance Nashville (0685)

Job Description:

This position will research, make recommendations, and coordinate all communication and actions around customer credits for product deliveries. This will involve working with the sales team, operations team and finance on a daily basis.

Responsibilities will also include overseeing all special orders and drop ship deliveries, from purchasing, delivery, and payment.

Additionally, this position will monitor customer order quantities to ensure large variances from trend are verified.

The Customer Experience Analyst will work directly with specialty sales channel leaders to manage and develop strategies and techniques to enhance the customer experience. Partners closely with leaders driving the customer experience to deliver transformative business solutions to improve the quality of service and increase efficiencies. Focused on new customer initiatives, developing standard operating procedures across the organization, and the eCommerce sales channel. Creates and tracks metrics to quantify the customer experience. Requires a combination of strategic thinking, and execution of customer experience efficiencies. Organizes and analyzes customer data to improve the current experience and make independent decisions to launch improvements to the customer experience, based on findings. Must possess exceptional interpersonal skills and be an excellent communicator. Must be able to work under pressure, using excellent customer service skills, and work well with minimal supervision while staying highly organized.

Manage Electronic Data Interchange (EDI) onboarding, and the administration of onboarding new customers, and supplier partners. Including new 3PL customers and new eCommerce customers

Manage the process of streamlining communication across the organization for both internal and external customers, through the development of standardized operating procedures. To drive consistency and efficiency across all departments and Operating companies

Through eCommerce road mapping; manage and process all eCommerce orders. Manage support for all eCommerce activities via email, or phone. Internal Magento website content management

Evaluate and identify shared opportunities of improvement across teams and propose systematic solutions to meet common challenges. Assist in administration of IT projects in Jira; working with Supervisor to help communicate status to stakeholders

Proactively work with all internal groups to implement new business practices and strategies.

Work closely with new eCommerce/3PL customers to understand the customers business goals and major problem area, identifying opportunities for optimization and growth. Produce actionable recommendations and then execute.

Acts as project coordinator with other functional departments to launch improvements to customer experience based on learnings

Performs other related duties as assigned.

Req Number:

112917BR

Address Line 1:

401 Maddox-Simpson Pkwy

Job Location:

Lebanon, Tennessee (TN)

Shift:

1st Shift

Full Time / Part Time:

Full Time

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (http://pfgc.com/Policy) ; (2) the "EEO is the Law" poster (http://pfgc.com/Poster) and supplement (http://pfgc.com/Supplement) ; and (3) the Pay Transparency Policy Statement (http://pfgc.com/PayTransparency) .

Required Qualifications:

Bachelors

1-3 Years

Works strategically with multiple customers/vendors across different technologies. Strong Microsoft Suite skills Must be detail oriented with strong problem-solving capabilities.

Division:

Performance Foodservice

Job Category:

Finance

Preferred Qualifications:

Bachelors

3-5 Years

Experience with Agile Method based project management is a plus, not required. Magento eCommerce and other eCommerce platforms experience is a plus, not required.

State:

Tennessee

Company Description:

Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers — providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Benefits:

Click Here for Benefits Information (https://pfgc.com/Careers.aspx#benefits)