Capital Health Health Access Scheduler in Lawrenceville, New Jersey
Answers scheduling calls quickly while minimizing time customers are on hold.
Collaborates with physician's office to schedule cases while negotiating date and time and avoiding resource conflicts.
Gathers complete patient and procedure information and enters data accurately into database. Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement.
Completes MSP form timely and accurately. Understands and utilizes the necessary software program to determine "medical necessity" prior to scheduling a Medicare patient.
Informs all patients of pre-registration option and pre-registers all patients when information is obtainable.
Ensures that all staff, patients, departments, and external resources are notified of additions, changes, and cancellations.
Verifies all authorization are obtained twenty-four hours before date of service.
Follows out of network procedures.
Attends all departmental meetings.
Performs all other duties as assigned.
High School Diploma or GED.
One year of call center or customer service experience assisting patients within a hospital or medical environment.
Working knowledge of medical terminology. Displays strong customer service and communication skills to properly assist patients' needs.
Stong attention to detail
Ability to multi-task and navigate between systems simultaneously.
Ability to handle a large volume of incoming calls.
Manages time and works well in a fast-paced environment.
- Frequent physical demands include: Sitting Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects
Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead ,
Squat/kneel/crawl , Keyboard use/repetitive motion Continuous physical demands include: Wrist position deviation , Pinching/fine motor activities ,
Talk or Hear Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
Department: Central Scheduling
External Company Name: Capital Health
External Company URL: http://www.capitalhealth.org/