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Capital Health Health Access Scheduler in Lawrenceville, New Jersey

Position ID#11658

  • Answers scheduling calls quickly while minimizing time customers are on hold.

  • Collaborates with physician's office to schedule cases while negotiating date and time and avoiding resource conflicts.

  • Gathers complete patient and procedure information and enters data accurately into database. Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement.

  • Completes MSP form timely and accurately. Understands and utilizes the necessary software program to determine "medical necessity" prior to scheduling a Medicare patient.

  • Informs all patients of pre-registration option and pre-registers all patients when information is obtainable.

  • Ensures that all staff, patients, departments, and external resources are notified of additions, changes, and cancellations.

  • Verifies all authorization are obtained twenty-four hours before date of service.

  • Follows out of network procedures.

  • Attends all departmental meetings.

  • Performs all other duties as assigned.

  • High School Diploma or GED.

  • One year of call center or customer service experience assisting patients within a hospital or medical environment.

  • Working knowledge of medical terminology. Displays strong customer service and communication skills to properly assist patients' needs.

  • Stong attention to detail

  • Ability to multi-task and navigate between systems simultaneously.

  • Ability to handle a large volume of incoming calls.

  • Manages time and works well in a fast-paced environment.

    • Frequent physical demands include: Sitting Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects

Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead ,

Squat/kneel/crawl , Keyboard use/repetitive motion Continuous physical demands include: Wrist position deviation , Pinching/fine motor activities ,

Talk or Hear Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Department: Central Scheduling

Shift: Day

External Company Name: Capital Health

External Company URL: http://www.capitalhealth.org/