Job Information
Protective Industrial Products Customer Experience Specialist in Laval, Quebec
JOB POSTING
JOB TITLE
Customer Experience Specialist
DEPARTMENT
Customer Service Department
LOCATION
2477 Michelin Street, Laval, QC
COMPANY SUMMARY
PIP Global Safety (PIP), a leader in global safety, is a global supplier and manufacturer of PPE products. We are proud to work with our distributor network across the world to provide safety professionals with the right PPE products and solutions. With nearly forty years of experience in PPE and a dedicated team of professionals, you can count on us to be there for you.
JOB SUMMARY
We are seeking a Customer Experience Specialist to manage calls and emails from customers, addressing inquiries about products and order statuses. You will generate quotes, request pricing, and develop a knowledge base on our evolving product offerings. The ideal candidate will provide exceptional customer service, build strong relationships, and proactively resolve any issues. Join us to help enhance our customer experience!
YOU ARE
an effective communicator: managing calls and responding to emails with clarity and professionalism, ensuring positive interactions with our customers.
dedicated to customer service excellence: building strong relationships with clients and proactively addressing inquiries and issues to enhance their experience.
a proactive problem-solver: quickly identifying and resolving customer issues to ensure satisfaction and loyalty.
detail-oriented: ensuring that all customer inquiries regarding product information and order statuses are handled accurately and efficiently.
adaptable: able to thrive in a dynamic environment where you can learn about evolving product offerings and adjust your approach to meet changing customer needs.
results-driven: focused on achieving high customer satisfaction and contributing to the overall success of the team and organization.
REQUIRED SKILLS FOR SUCCESS
Customer Service and data entry experience required
Technical Skills: Proficient in Microsoft Office software (Word, Excel, PowerPoint) and Outlook.
Language Skills: Bilingual in French and English, with strong oral and written communication skills in both languages.