Job Information
Arizona Department of Economic Security TRUE REWARDS AGENT in Laughlin, Nevada
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6442822
General Summary\ This position requires a friendly demeanor, positive attitude, attention to detail and excellent guest service skills to both internal and external guests.\ \ Essential Duties and Responsibilities
- Enrolling guests in the True Rewards club.
- Explaining club functions and benefits.
- Redeeming points.
- Explaining promotions and offers.
- Selling tickets for various venues and events.
- Taking jackpot pictures and completing required documentation.
- Provide information concerning property services and local destinations.
- Complete duties within regulations, policies and using proper procedures.
- Assist with tournaments and casino events as requested.
- Listen effectively, speak, read and write English clearly to gather and document important information.
- Establish rapport with guests, obtain information and accurately input into the proper system.
- Access and input information using a moderately complex computer systems.
- Verify and accurately complete all monetary transactions.
- Answer multi-line telephone and provide information/take credit card telephone orders as needed.
- Knowledge of company and departmental policies and procedures in order to provide consistent and accurate information to guests and other employees/departments.
- Comprehend and follow written and/or verbal instructions.
- Work under pressure with minimal errors and meet deadlines.
- Maintain assigned shift/job requirements in conformance with company standards.
- Provide outstanding guest service to all internal and external guests.
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
- Perform any other duties as assigned by management