Job Information
Arizona Department of Economic Security Casino Host in Laughlin, Nevada
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6491637
General Summary The Casino Hosts are responsible for all new players\' card enrollments on the casino floor and casino pit areas. Strong knowledge needed on evaluating all levels of guest play to determine if comps can be used. Casino Hosts must be able to change focus quickly, handle multiple situations and/or tasks at any one time. Having excellent communication skills is a must. Prefer at least one year of experience as a Casino Host, but will consider casino workers that have worked in a casino environment position that handles customer complaint/issues and had the authority to resolve customer complaints and/or issues. Essential Duties and Responsibilities Achieving the department required number of new player sign ups each month. Knowledge working with LMS and CMS when evaluating guests play and able to make sound comping decisions. Knowledge on how to use Microsoft Excel and Word and be able to create an Excel spreadsheet. Ability to access and input information using a moderately complex computer system. Knowledge on how to book a reservation in LMS. Able to use and handle a multi-phone line system. Provide assistance to all external and internal guests on a professional level at all times. Deal with a number of problems requiring initiative and good judgments. Have knowledge of company and departmental policies and procedures in order to provide consistent and accurate information to guests and other employees/departments. Work with minimum supervision and complete projects in a timely manner. Work under pressure with minimal errors and meet deadlines. Comprehend and follow written and/or verbal instructions. Maintain assigned shift/job requirements in conformance with company standards. Able to be flexible on hours worked and days off and able to work nine or more hours per day with one day off per week. Able to stand and walk for eight hours a day. Ability to approach guests on a one-on-one basis. Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations Perform any other duties as assigned by management. Provide outstanding guest service to all internal and external guests