Job Information
Golden Route Operations Assistant Pool Manager in Laughlin, Nevada
City
Laughlin
State
NV
Shift
Varies
Type of Shift
Full Time
Department
Pool/Fitness
Assistant Pool Manager Aquarius (Laughlin, NV)
Description:
Summary:
Responsible for assisting with the day-to-day operations and direct supervision of assigned activities within the Pool department. Oversee overall department including Lifeguards and Pool Attendants and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.
Essential Functions and Responsibilities:
Assist in the hiring, training, evaluation, development, and disciplining of departmental employees
Act as a liaison, as necessary, between line staff and departmental leadership to ensure leadership is aware of any challenges with job performance, staffing levels, and/or job tasks
Address any guest concerns by providing guest service recovery
Assist with scheduling all pool and ensuring proper coverage and labor costs are within budget.
Ordering all necessary supplies and equipment for Pool.
Assist with overseeing cabana rental and revenues from rentals.
Assist with processing Pool team member payroll daily.
Handling all elevated guest complaints, problem payments and food & beverage service issues at the pool outlets.
Running various reports, including system closing reports.
Overseeing cabana/daybed purchases online and walk-ins
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Requirements:
Qualifications
Proven experience providing high level of guest service
Minimum of two years of previous experience in a pool environment preferred.
Previous pool operations management experience.
Knowledge managing staff, pool operations, budgeting, training, scheduling, and pool safety.
Ability to write routine reports and correspondence.
Efficient using computers, including but not limited to Word and Excel.
Excellent guest service skills
At least 21 Years of Age
High School Diploma or Equivalent required
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
CPR & First Aid Certification
Lifeguard Certification
Physical Requirements
Regularly push/pull up to 25 lbs.
Regularly lift and/or carry up to 25 lbs. at floor, knee, waist, and chest levels
Regularly Squat, kneel, reach, bend, twist
Regularly sit and work at a desk or computer
Regularly standing and walking
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Ability to distinguish between shades of color
Ability to tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Outdoor
Smoky
Noisy
Bright flashing lights
Extreme hot & cold temperatures
Slippery surfaces
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Return to Search (AppJobSearch1.jsp)