Trane Technologies Area Service Manager - Latham, NY in Latham, New York
At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Trane, located in Corning, NY, is currently seeking an Area Service Manager to join their team. In this position, you will be responsible for providing leadership to all activities, starting from the installation of new equipment or implementation of a services contract, through the entire lifetime connectivity with the customer. The oversight includes supporting sales through contract pricing on parts and services, coordinating field services, managing technicians, invoicing, collection, and ensuring customer satisfaction. You will be supporting Vermont and seven counties in New York, including Clinton, Essex, Hamilton, Warren, Washington, Fulton, Saratoga, and Montgomery.
This position is based out of our Latham, NY office location with expected travel to the Burlington, VT office location 1-2 times a month.
Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long term service agreements.
Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets and increasing utilization of the service team.
Ensure that standard service work processes are created and followed.
Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.
Bachelor’s degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or equivalent combination of education and experience.
Excellent customer service, relationship management and interpersonal skills
Minimum of five (5) years experience in leadership role preferred
Minimum of four (4) years’ experience in an industrial sales business setting. Minimum of three (3) years’ experience in processes and budgets.
Knowledge of Salesforce preferred.
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: o DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Salary: $85,000 - $150,000 base salary, plus incentive
Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).
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