Experience Inc. Jobs

Why Work for Us?

• Starting Hourly Rate: $29.00 an hour

• Great benefits including health, vision, dental insurance, and 401K

• Life insurance, Disability insurance, and Paid Holidays

• Employee Assistance Program

• Career Advancement Opportunities

View Transdevs Purpose and see how we make a difference follow this link:https://youtu.be/ilO5cv0G4mQ

A special event is a gathering of human beings, generally lasting from a few hours to a few days, designed to celebrate, honor, discuss, sell, teach about, encourage, observe, or influence human endeavors.

What We Do

·We Strategize, Prioritize, Execute & Deliver!

How?

·By coordinating with our client from the Regional Transportation Commission (RTC) for Action Plans, Detours, Closures & Manpower

·Having clear and concise information and planning prior to the event

·By implementing action plans that encompass each individual role and providing pertinent information in real time.

·By providing strategic and logistical planning of specialized public transportation service, & prioritizing safety.

Special Events and Detour Senior Supervisor Role and Responsibilities

Oversee daily operations within the department, ensuring tasks are completed efficiently and to a high standard.

Monitors and evaluates daily Special Events and Detour Operations activities and employee’s performance including but not limited to on-time statistics, total work and pay hours, customer complaint data, attendance, special events, game day express, detours, stop closures, and other operations related functions that specialized for the Special Events and Detours Department.

Employee Punch Time Validation.

Tracks and maintains employee attendance.

Ensures performance indicators meet or exceed client and corporate expectations. Liquidated damage is kept to a minimum and failures are corrected.

Responsible for managing the location’s performance, making best practices recommendations, training on technology solutions, and facilitating the implementation of those solutions. These activities, overall, support the improvement of service quality and financial performance of Transdev operations.

Facilitate communication between departmental teams and other departments to ensure collaboration and alignment with company objectives.

Mentor and coach team members, providing regular feedback and performance evaluations.

Recommends and disciplines operations personnel.

Develop and implement strategic plans to achieve departmental goals.

Lead recruitment efforts for the department, including interviewing, training, and mentoring.

Organize, oversee, and delegate all department-specific projects. The Delegation of all Special Events and Detour departmental daily operations will be ensuring that all daily, special events, detour, and game day service task are completed on time and meet quality standards of the department under the leadership/guidance of the Operation Manager-Events.

Completes necessary daily and/or weekly reports for the Special Events and Detours Department and to the client, to ensure Service/Event Quality.

Will report to the Operations Manager-Events and be a lead for inter-departmental assignments.

Must have strong communication and interactions with the client and Transdev upper leadership.

Embodies the full role and responsibilities of the Operations Manager-Events, if/when the Operations Manager-Event is not present.

Must maintain an on-call schedule.

Implement and monitor compliance with company policies, department standard operating procedures and industry regulations to ensure a safe and legal working environment.

Role and Responsibilities Cont.

·Objectively disseminating client-focused technologies while interactively incepting reliable catalyst for change.

·Design and logistical observation on action planning preparation for Special Events, Game Day Service and Detours.

·Data input and investigation of Additional Service, Game Day Service and Special Event Additional Service Monthly Report.

·Game Day Service leadership and point of contact.

·Special Event leadership and point of contact.

·Detour and Stop Closure investigation, observations, and logistical planning.

·Assist with Special Events, Game Day Service and Detour training courses for all operators and staff.

·Relationship building and management.

·Proactively seeking out and helping to initiate special events and game day service improvement projects.

·Assist operators with on-time pullouts.

·Ensure pre-trip inspections comply with performance expectations and vehicles meet appearance standards.

·Help achieve maximized on-time performance and productivity through service adjustments.

·Make regular observations of operators to ensure high quality service provision.

·Observes driving skills and work habits of drivers in the field.

·Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.

·Assist operators with service or passenger problems.

·Monitor street operations for on-time performance and schedule adherence.

·Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback to be incorporated into daily operations procedures.

·Follow company safety and operational rules and procedures.

·Ability to work under stress and meet strict timelines.

·Provide Oversight and issue disciplines as needed.

Qualifications and Education Requirements

·High School diploma or equivalent

·Minimum of three (3) years of Transportation Road Supervision/Management experience or equivalent

·Must have a valid driver’s license.

·Must maintain a Commercial License (CDL) class B with passenger endorsement.

·Must pass a DMV driving record check and maintain clean driving record throughout employment.

·Must be able to exhibit excellent customer service to both internal and external customers.

·Must be able to operate iPad, cellphone, and personal computer.

·Must have intermediate MS Office and e-mail experience. (I.E. Familiarity with excel to maintain tracker algorithms. Familiarity with word documents to read and build action plans, detour sheets and company memos.)

Preferred Skills

·Must have other computerize/software tools (I.E. Swiftly, RTC Interactive Map, Orbcad, NDOT Traffic Cameras and Google Maps (I.E. User knowledge to utilize for detour and bus stop ID’s. NDOT Traffic- user knowledge to utilize for level 3 events and reporting observations. Etc.)

·Ability to read, write and speak English.

·Ability to communicate effectively and work with all departments.

·Ability to work independently and objectively.

·Report writing and team leadership a plus.

·Must be willing to have flexibility with schedule and work in a 24/7 environment, to include weekends and holidays.

·Must be able to pass a pre-employment drug test, background check, federal finger printing and a DOT physical examination.

·Must pass special events, detour, and game day service training.

·Must have excellent attendance record.

Additional Notes

This position reports to the Operations Manager-Special Event and is a lead/senior contributor to the overall success of the Special Events, Game Day Service and Detour team.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: PleaseClick Herefor CA Employee Privacy Policy.

Job Category: Operations Support

Job Type: Full Time

Req ID: 2405

Pay Group: 2Y9

Cost Center: 226

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.