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MGM Resorts International Mlife Representative (OC) (Park MGM) in Las Vegas, Nevada

Location:

Las Vegas, Nevada

POSITION SUMMARY :

The primary responsibility of the M life Rewards Representative is to provide service to guests at the M life Rewards desk, including promoting and enrolling them in the M life Rewards program, conducting redemption and transactions of M life promotions, and answering questions about M life or the property. All duties are to be performed in accordance with department and property policies, practices and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Assist guests with all requests, answers questions about M life and GameSense and address guest problems in a professional and timely manner

  • Explain the M life Rewards program in detail, enroll guests in M life, and redeem guests’ points or offers

  • Understand principles of responsible gaming and ensure consistent promotion of GameSense to all guests

  • Manage member account information in the database system and issue M life Rewards cards

  • Promote the M life Rewards Mastercard by explaining rewards and benefits to members, accept M life Rewards Mastercard applications, and issue cards to approved members adhering to all applicable procedures

  • Perform other job-related duties as requested

MINIMUM REQUIREMENTS:

  • High school diploma or equivalent

  • Work varied shifts, to include weekends and holidays

P REFERRED:

  • One (1) year of customer service experience

  • Knowledgeable of Player Tracker systems

  • Bilingual

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com

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