Job Information
Golden Route Operations Hotel Operations Supervisor in Las Vegas, Nevada
City
Las Vegas
State
NV
Shift
Varies
Type of Shift
Full Time
Department
Hotel Ops (excluding Housekeeping & EVS)
Hotel Operations Supervisor The Strat (Las Vegas, NV)
Description:
Summary:Supervises, coordinates and directs day to day activities of the Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet. Assists department leadership in the administration of the department. Maximizes guest service and staff productivity while minimizing costs.
Essential Functions:
Trains and supervises staff on assigned shift
Supervises the operation of the VIP, rooms control, front desk, valet, and bell desk areas to ensure efficiency and that the best possible service is provided to guest Maintains established effective controls to ensure adherence to department procedures and recommends changes in procedures, equipment, and physical layout to ensure maximum service, efficiency and security of company funds
Investigates and corrects shortages and errors
Works with hotel management team in planning for hotel promotions, special events and sales groups to ensure maximum utilization of room and block rates
Recommends changes in room rates as required
Investigates and resolves customer complaints and comments and follows up with involved employees to resolve the matter to the customer’s satisfaction
Maintains established credit policies, takes appropriate action in obtaining payments when guest ledger accounts exceed normal limits and assists in any collection problems on overdue accounts
Other duties as assigned
Requirements:
Qualifications/Requirements:
Previous customer service experience required
Previous Front Desk or VIP experience preferred
One year previous hotel management experience preferred
Previous experience with LMS preferred
Must be able to prioritize and work with little direction or supervision
Experience with effective organization and time management involving multiple priorities
Excellent verbal and written communication skills
Outstanding guest service skills
Present a professional appearance
Ability to effectively communicate in small and large group situations, as well as one-on-one
Ability to communicate effectively in English
High school diploma or equivalent and Bachelors or Associates degree preferred
Required Work Cards
- Gaming
Physical Requirements
Sit at a desk or table (approx. 50% of the time)
Walk, stand or stoop (approx. 50% of the time)
Occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 lbs.
Work for sustained periods of time maintaining concentrated attention to detail
Vision, speech, hearing, and literacy (critical)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.
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