Job Information
La Clinica De Familia Patient Account Representative in Las Cruces, New Mexico
La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures
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Non-exempt
$16.90
Job Summary:
Provides the highest level of customer service as patients single point of contact for resolution of outstanding balances relating to billing, insurance or payment of accounts. Responds to all inquiries from patients and/or guarantors regarding account balances and insurance status. Reports appropriate accounts for bad debt review. Ensures collection compliances with the state of NM and LCDF policies and maintains stringent collection procedures
Core Competencies:
- Good communication skills; both verbal and written.
- Superior customer service skills, active listening and dealing with difficult people.
- Must have data entry and math skills.
- Must possess ability to work effectively without direct supervision.
- Ability to interpret policies and guidelines and make appropriate judgments where no clear precedent exits.
- Knowledge of all insurance payer billing procedures and requirements for all professional claim and technical claims forms, and ICD-10, CPT-4 and HCPC coding.
- Basic knowledge of medical terminology.
Job Requirements:
High school graduate or equivalent and/or completion of a medical terminology course. Two years of experience in medical billing, medical collections, and insurance reimbursement or customer service in a medical setting. Ability to work in high stress environment
Benefits:
Health Insurance - PPO Dental Insurance Vision Insurance 401(K) with employer matching Life and ADandD Insurance Short Term Disability Long Term Disability Supplement Life Insurance Paid Time Off (PTO) Holidays (9) Education Reimbursement Cafeteria Plan Employee Assistance Program Travel Reimbursement
The Jobs for Veterans Act mandates priority of service to Veterans seeking employment and training opportunities. To ensure compliance with this law, this job posting will provide priority service to Veterans- this position will be viewable to Veterans only for the first 24 hours.