Experience Inc. Jobs

UMH Sparrow Lansing - Interpreter Per Diem

UMH Health Sparrow Lansing is in search of a Per Diem Interpreter. To best meet the needs of our patients, applicants with one of the following languages are preferred: Manadrin, Swahili, Nepali or Pashto.

Positions Location: Lansing, MI

UMH Health Sparrow Lansing is in search of a Per Diem Interpreter. To best meet the needs of our patients, applicants with one of the following languages are preferred: Manadrin, Swahili, Nepali or Pashto.

Job Description

General Purpose of Job:  

This position serves as a health care interpreter for non-English speaking patients, staff and family within the Sparrow Health System to ensure comprehension of information and cultural considerations during treatment. Serves as LEP(Limited English Proficiency) patient advocate to ensure hospital is providing best possible care and support to patients, family and staff. Provides support to Patient Experience Department in all activities as assigned by manager in support of our community in the greater Lansing area.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis.  Caregivers may be asked to perform additional duties as assigned by their leader.  Leadership has the right to alter or modify the duties of the position.

• Provide patient centered care through interpretation
• Concurrently provides bilingual interpretation to LEP (Limited English Proficiency) patient needs between patient, family and caregivers/providers to ensure understanding of needs, issues and/or concerns
• Maintain professionalism in all situations and ensures standards of activities and ethics are met
• Maintain accurate and timely documentation of interpretation activities
• Maintain confidentiality during and regarding all interpretations
• Work closely with Language & Interpreter Services Specialist to coordinate and schedule appointments
• Provide sight and written translation of Sparrow documents for patients as needed
• Adhere to interpreter standards of practice and code of ethics
• Provide education to individuals and provider/staff on culturally specific values, beliefs, and practices that are relevant to the encounter
• Remain sensitive to the culture associated with the language of expertise
• Attend scheduled trainings or appointments
• Maintain appointment calendar 
• Coverage as needed for  complaints or grievances

Job Requirements

General Requirements

• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. • Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). • Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. • Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explana