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Cayuse Holdings Travel Chaperone in Lansing, Michigan


The Travel Chaperone will be responsible for providing personalized care and services to youth in ORR care that upholds program policies and procedures following licensure, funding, and agency requirements. This includes ensuring the client's right to a safe, culturally sensitive, and age-appropriate environment. The Travel Chaperone (Escort) routinely assists in the transportation of clients for discharge and can also function as a Youth Care Worker in the monitoring of clients as indicated by the client's service plan, which includes personal care, socialization, education, recreation, orientation, behavior management, and safety plans. As part of the team, the Travel Chaperone (Escort) is responsible for documentation of client behavior and incident reporting. The Travel Chaperone (Escort) participates in quality activities through their active contribution in monthly shift, departmental, and program meetings, and required ongoing training. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.


  • Assists during transition and movement of children from one activity to the next and one physical location to another, including during domestic flights or international flights (international when requested by ORR), and during emergency shelter evacuations.

  • Provides oversight during recreation, mealtime, relaxing time, play, and travel.

  • When not driving, provides oversight of children during recreation, mealtime, relaxing time, play, travel.

  • Ensures that all children’s needs are provided for such as protection of valuables, clothing distribution, laundry services, etc.

  • Always maintain confidentiality of children and shelter operations, both on and off work (i.e., no social media postings)

  • Responsible for ensuring chain of custody and the safeguarding of confidential discharge documents and prescribed medication as applicable.

  • May need to administer prescribed medication and must be able to follow medical instructions.

  • Keeps regular communication with the facility and assigned supervisor during transportation of children.

  • While traveling, Travel Chaperone/Escort may incur out-of-pocket expenses. Travel Chaperone/Escort will need to have a travel card for travel expenses. These expenses will be reimbursed by the company if proper documentation is presented (receipt and expense report).

  • Following travel, Travel Chaperone/Escort will complete their expense report immediately following travel.

  • Travel Chaperone/Escort will be required to provide documentation of all duties performed while on shift.

  • Completes all required documentation pertaining to this position promptly, which may include daily reports, shift briefings, and management updates.

  • Responsible for adhering to all Acuity, ORR, & other applicable regulations. Ensures all contract agency policies and procedures are adhered to.

  • Perform duties of line-of-sight care of children to meet contractual requirements both on and off site.

  • Ensure accurate timesheet management (clock in and out).

  • Performs duties in a safe manner.

  • Follows all corporate safety policies.

  • Ensures the safety and security of all children and safe operating conditions within the area of responsibility.

  • Participates in and supports safety meetings, training, and goals.

  • Assists in the active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, Joint Commission, AAAHC, and other mandated regulations/standards.

  • Performs miscellaneous job-related duties as assigned.

  • Other duties as assigned.


Minimum Qualifications:

  • Proficient in Spanish & English (Read, Write, Speak).

  • Must be able to receive and understand detailed information through oral communication.

  • Available to work full-time hours with multiple shifts, including holidays and weekends and on call.

  • At least 21 years old.

  • Valid U.S. driver’s license and maintain a clean driving record.

  • High School Diploma or equivalent.

  • Clean criminal background check.

  • Clean Child Abuse and Neglect or Child Protective Services Check (CA/N).

  • Have and maintain a clean driving record.

  • Able to navigate an airport environment, coordinate with airline customer service if required and familiar with TSA™ screening requirements.

  • Must be able to perform Emergency Behavioral Intervention (EBI) for youth in care (as applicable per contract and/or cooperative agreements).

  • Meet the requirements of the contract for all immunizations (Emergency Task Order or Cooperative Agreement).

  • Must be able to multi-task, be detail-oriented, be organized, and have excellent verbal and written communication skills.

  • Proficiency with computers, common office equipment, and MS Office™ products.

  • Ability to remain calm and composed under stress.

  • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.


  • Experience working with special needs children.

  • Valid U. S. passport.

Minimum Skills:

  • Excellent written and verbal communication skills, including ability to interact effectively with all levels throughout Company organization.

  • Shall have the requisite skills, expertise, and experience to perform the requirements of each task. Must be extremely detail-oriented and well organized.

  • Must have basic skills using Microsoft and Google Suite Products (Word, Excel, Power Point) and be able to learn new software as the situation dictates.

Reports to: Program Manager

Working Conditions

  • Professional environment.

  • Ability to ascend/descend stairs.

  • Ability to lift to 50 lbs.

  • Able to withstand changing environmental conditions with weather (rain, lightning, extreme heat, and winds).

  • Able to withstand and manipulate through construction areas, sports fields, etc.

  • Use of manual dexterity, tactile, visual, and audio acuity.

  • Must be able to supervise children indoors and outdoors throughout the entire duration of their shift period, which lasts 8 hours or more on a typical shift.

  • Must be able to stay awake/alert, sit, stand, walk, bend, or stoop for extended periods of time and/or the entire duration of the shift, as necessary.

  • Must be prepared and physically able to respond with the appropriate protocol in a variety of dynamic supervision situations with children of 0-17 years in age.

  • In a sudden or emergency, staff must always be physically able to run, jump, lunge, twist, push, pull, and assist evacuating or carrying an adolescent to safety.

  • Ability to pass a medical examination to determine one’s fitness to care for youth if accommodations are required satisfactorily and safely.

  • Able to communicate verbally and listen for constant surveillance of children and staff activities.

  • Must be physically and mentally able to perform duties while standing for extended periods of time.

  • Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.

  • Must be able to establish a productive and professional workspace.

  • Must be able to sit for long periods of time looking at computer screen.

  • May be asked to work a flexible schedule which may include holidays.

  • May be asked to travel for business or professional development purposes.

  • May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.

Pay Range

USD $50,000.00 - USD $55,000.00 /Yr.

Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1180/travel-chaperone/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834356743)

Location US-N/A

ID 102030

Category Operations

Position Type Full-Time Hourly Non Exempt

Remote No

Clearance Required None