Experience Inc. Jobs

Job Information

Marriott Sr. UX Director in Lansing, Michigan

Job Number 24086625

Job Category Sales & Marketing

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management


If you’re looking to build leading technology that enables the future of global travel while transforming your career – step out of the status quo and join Global Technology at Marriott International.

Reporting to the VP of User Experience & Design, the UX Sr. Director plays a critical role in driving industry-leading digital experiences across the full portfolio of Marriott International brands and channels. The ideal candidate must be experienced in advancing digital user experience strategy, research, and innovation in a digital commerce space.

This high energy and dynamic UX team seeks a seasoned UX leader to advance a thoughtful, strategic and systematic approach to driving digital experiences that deliver on both revenue conversion and emotional engagement, taking into account future vision and next gen capabilities. This role works closely with product managers and engineering colleagues to meet global needs across all customer segments, including business, leisure, member, non-member customer, group, all inclusive, etc.

This role is equal parts enterprise leadership, hands-on design strategy, process evangelist, collaborator, and mentor. On any given day, you may be guiding the team in optimizing experiences, refining processes for easier adoption, establishing new principles and overall guiding the team in optimizing for scalability, efficiency and consistency.

As an integral part of the UX leadership team, the Sr. Director:

  • Manages a growing team of direct reports, including internal associates and contractors

  • Provides oversight to achieve a cohesive user experience that fosters synergy between digital and physical experience

  • Proactively maintains a keen focus across product areas to ensure cohesiveness

  • Promotes UX best practices drawn from a variety of disciplines (within and beyond hospitality)

  • Is adept at explaining complicated concepts through clear visuals to facilitate broad understanding and adoption


You’re who we’re looking for if you:

• Are passionate about digital user experience and put the customer at the forefront

• Have experience with qualitative and quantitative research methods

· Hands on experience establishing and advancing data-driven experience strategy across digital products

· Love solving problems holistically across channels for a seamless experience

· Value collaboration and partnering with product and engineering colleagues

· Appreciate a culture of giving and receiving feedback

Education and Experience


• 10+ years of relevant UX/product design experience, 5+ as a manager, with demonstrated leadership experience across platforms (web, app, service design, etc)

• 4-year undergraduate degree in a relevant discipline, or equivalent experience/certification

• Demonstrated success in creating and advancing UX strategy for digital commerce products

• Solid background/understanding of UX, user research, IA, design thinking methodology, and design operations; passion for DesignOps and how to build, scale, train, and refine teams, tools, and processes

• Proven ability to lead and work with cross-functional teams

• Ability to solve problems quickly, think creatively, and drive speed-to-market while optimizing outcomes

• Thrives in a fast-paced environment, with the ability to simultaneously manage multiple projects and resources

• Demonstrated success in managing large-scale, omni-channel digital platform design and development initiatives, ideally in the global digital commerce or travel space

• Experience in Figma, with Agile / SAFE development methodologies preferred


Demonstrating and Applying Discipline Knowledge:

· Has experience creating/delivering data-driven experience strategy across platforms

· Creates and directs execution across design, strategy, research, and IA workstreams

· Fosters collaboration and innovation with multidisciplinary teams

· Identifies and drives future opportunities by keeping up to date with human-centered design methodology, design trends and emerging tools & technologies

· Thought leadership in providing recommendations based on research and industry best practices

Managing Work, Projects, and Policies

• Provides accurate time estimates to complete work to feed project plans

• Successfully manages multiple tracks of work and teams

• Accepts critique and critiques work of others in a helpful and professional manner

Leadership & Management

• Ability to manage multiple direct reports

• Leads work done by both internal associates and external vendors

• Attract, hire, develop, and retain top talent

• Thinks and works at both the strategic and executional levels; sees both the “forest” and the “trees” and guides

teams accordingly

· Communicate to stakeholders how digital experience impacts and drives business forward

Additional Responsibilities

• Works and leads independently with minimal supervision, but knows when issues should be escalated to manger

• Develops relationships with members of other teams, and leverages those relationships to answer questions

• Presents work with clarity and confidence; explains complex matters so that others can understand them



• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.

• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

• Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

o Business Process and Analysis – Knowledge of multiple processes within sponsor department; ability to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information system’s needs. Ability to define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies.

o IT Business Management – Ability to monitor and evaluate trends in technology, technology delivery mechanisms and IT organizational processes and tools. This includes the ability to redefine processes, make recommendations, and perfect process governance frameworks.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

o Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

o Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

o Writing - Communicating effectively in writing as appropriate for the needs of the audience.

California Applicants Only: The salary range for this position is $127,088.00 to $281,923.00 annually.

Colorado Applicants Only: The salary range for this position is $127,088.00 to $256,293.00 annually.

Hawaii Applicants Only: The salary range for this position is $153,776.00 to $281,923.00 annually.

New York Applicants Only: The salary range for this position is $127,088.00 to $281,923.00 annually.

Washington Applicants Only: The salary range for this position is $127,088.00 to $281,923.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, 5/17/2024.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.