Job Information
Sparrow Health System SCHEDULING SPECIALIST in Lansing, Michigan
SCHEDULING SPECIALIST
Positions Location: Williamston, MI
Job Description
General Purpose of Job:
Provides clerical/clinical support for the Sparrow Rehabilitation operations in order to maximize the value, potential, and satisfaction of our customers. Ensures the scheduling and staffing needs of the Rehab Services department are met and completes timekeeping processes to ensure the department has appropriate resources to meet the needs of our patients while interpreting various union and non-union pay practices correctly.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- - Communicates with patients to schedule and register appointments. - Assists with obtaining and verifying insurance authorizations with support from authorization specialists, tracks authorization expirations, and communicates authorization needs to therapists and/or authorization specialists. - Answers means of communication (telephone, email, internal messaging system) to coordinate care for patients and therapists. - Coordinates care with scheduling and therapy team members to promote efficient care for patients. - Communicates within the team any unplanned schedule interruptions - Works with leadership to ensure adequate staffing levels for each shift - Compiles daily schedules for therapists, ensuring that productivity expectations are met - Perform and document cleaning and maintenance activities according to department standards. These include but are not limited to cleaning treatment areas, stocking clean linens, removing dirty linens, disinfecting patient care equipment, and performing routine maintenance checks. - Assist in the provision of therapy interventions under the supervision of a staff PT, PTA, OTR, or COTA. Therapy interventions include but are not limited to: modality assistance, equipment and treatment area set up and clean up, aquatic therapy program assistance, assistance with ambulation, transfers, wheelchair mobility, and mat activities and assistance with ADLs and table top activities. - Transport patients between therapy gyms/treatment rooms and patient rooms as needed, as well as to/from building entrance to support safety and wayfinding as appropriate. - Communicate verbally with the responsible clinician regarding the patient's feedback related to designated intervention. - Seek ways to continually improve the value of our services and maximize our customers' rehabilitation potential by actively participating in activities such as in-services, staff meetings, team meetings, and continuing education courses. - Maximize customer satisfaction by treating our customers with respect and responding to their needs in a prompt, friendly, and courteous manner. - Follows all hospital policy and departmental procedures related to infection control. - Assists leadership and supports program operations as assigned.