Job Information
Holy Cross Services Operations Manager - New Hope Community Services in Lansing, Michigan
Operations Manager
New Hope Community Services
Education Requirement: Bachelor's Degree Salary Range: $ 62,400.00
**Employment Type: Full-Time
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BE THE ANCHOR OF HOPE AND CHANGE AT HOLY CROSS SERVICES
Working for Holy Cross Services isn't just a job; it's a mission! We believe in the safety and joy of family. Our work is family-focused, and so are our benefits: Holy Cross offers free health insurance for our employees AND their family members.
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Position Overview:
The Operations Manager is responsible for support services provided within the Shelter Division. The departments/operational areas reporting to this position include the Community Kitchen Manager, Security Coordinator, and Custodial staff. Duties include scheduling, training, HMIS Administration, Billing, and others as assigned. This position works in partnership with the Executive Director to ensure the highest possible outcomes for Homeless Participants.
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Duties & Responsibilities
- Supervises Kitchen Manager, Security Coordinator and Custodial staff
- Supports new hire training and onboarding
- Responsible for scheduling
- Fulfills roll as on-site HMIS Administrator
- Ensures accurate and timely submission of time sheets
- Coordinating and Interviewing onboarding of new hires; Providing direct training where appropriate
- Supporting the Human Resources Dept. in tracking/monitoring of staff background checks, drug screens and training compliance for New Hope Center site
- Responsible for Facility and Program billing and financial reports
- Monitors the kitchen, and other departments as assigned
- Manages donations/organizing the distribution of donated items
- Ensures site compliance (e.g. Monitoring for signage, distribution/available of materials, cleanliness, masks)
- Serves as site point-person for Participant Rights, HIPPA committee, and other committees as assigned
- Ensures all direct/indirect reports are following agency policies, site procedures, and treatment plans of clients
- Ensures direct and indirect personnel receive all necessary trainings
- Provides professional coaching, mentoring, and team development for direct and indirect personnel
- Conducts performance reviews for direct reports and ensures the performance review for indirect reports
- Provide 24-hour crisis on call availability to team on an as needed basis
- May be required to work shifts on an as needed basis.
- Performs other duties related to the essential duties of the position and within the individual's capabilities as assigned by one's supervisor.
Manages Special Projects as assigned
Benefits:
In addition to a competitive salary, we offer:
Employer-Funded
- Health Benefit Options
- Wellness Benefits
- Employee Assistance Program
- Public Loan Service Forgiveness Program (Student Loan Forgiveness)
- Generous time off including paid holidays and personal days.
Employer paid short- and long-term disability & life Insurance.
HCS also offers employee-paid benefits at group rates:
Dental
Vision
Flexible Spending Account (FSA) Health Care and Dependent Care
Health Savings Account (HSA) Health Care and Dependent Care
Voluntary Life Insurance (you, your spouse, and/or child(ren)
Accident, Hospital Indemnity, and Critical Illness Insurance
College Tuition Rewards Program
Identity Protection
Pet Insuranc