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Thomson Reuters ONESOURCE Corporates segment is seeking a dynamic and motivated client-centric individual for our open Max Support Representative for our OIT International team! You will be amongst some of the most innovative technologist and product managers serving as a customer support enabling our clients who use our digital solutions to solve complex issues. This position can be remotely based in your home office or one of our U.S. locations: Ann Arbor, Dallas, Minnesota area.

The person in this role will provide support to clients licensing the ONESOURCE International Module of ONESOURCE Income Tax. They need to have a detailed knowledge of the software. Clients will be assigned to each individual. They will assist the clients throughout the annual filing season of their Corporate Income Tax Return.

About the Role: Provide support for assigned accounts - Answer and/or obtain from the appropriate resource answers to questions/problems primarily relating to ONESOURCE Income Tax and related products. Responsible, as needed, for being sure issues related to other Tax & Accounting products are resolved in a timely and satisfactory manner by other Support teams or through their own assistance. Provide proactive service - Review pending product release to determine if updates/changes are immediately applicable to client's current processing. Review all released patches/updates/fixes. Propose product changes/enhancements per client requests. Provide feedback to management relating to client satisfaction. Maintain satisfactory client relationship - Maintain contact with assigned client representatives. - ONESOURCE Max Support is an optional fee-based program. The client relationship is key to renewal of the program. Be available for extended hours as needed. Develop product/application specific specialties to be shared with other members of the ONESOURCE Max Support and mentor other ONESOURCE Support Groups. Other duties as assigned.

About You: Bachelor's degree required. Minimum 1 year customer service experience required Microsoft Office user experience CPA license preferred, not required - expired or active. Direct Tax ONESOURCE software, CorpTax or other related softwares required Subject matter expert in area of international income tax Detail oriented and client-focused quality account management

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, repo