Experience Inc. Jobs

Job description

Customer Experience Representative (CXR) Location: Lansing, MI Compensation: $18.00 Per Hour Schedule: Full-Time, 40 hours per week; Flexible schedule required:

Monday-Friday:

• 6:50 am--4:00 pm
• 8:00 am--5:00 pm
• 9:00 am--6:00 pm
• 10:00 am--7:00 pm

Weekend Availability:

• Must work at least one 8-hour weekend shift, with hours available between 8:00 am--5:00 pm or 9:00 am--6:00 pm.

Position Overview: We are seeking a dynamic and customer-oriented individual to join our team as a Full-Time Customer Experience Representative (CXR). This role is vital in providing exceptional service and support to our clients across various locations, including the CATA Transportation Center, Multi-Modal Gateway, and Administrative Offices. If you are a dedicated professional with a passion for customer satisfaction, we encourage you to apply!

Key Responsibilities:

• Deliver exemplary customer service by addressing inquiries and concerns in a professional and courteous manner.
• Assist clients with CATA services, providing clear guidance on schedules, routes, and fare options.
• Maintain high-quality standards and adapt to flexible schedules to meet organizational needs.
• Process financial transactions, including cash, checks, and credit/debit card sales, and balance daily records.
• Collaborate with team members and management to improve customer experiences.
• Perform administrative duties, such as handling mail, managing records, and supporting departmental projects.

Requirements:

• High school diploma or equivalent required; college degree preferred.
• Previous customer service experience in retail, call centers, or similar fields.
• Proficiency in Microsoft Office Suite and strong multitasking capabilities.
• Exceptional communication and interpersonal skills.
• Ability to work under pressure and adapt to flexible scheduling, including evenings and weekends.
• Professional appearance and customer-focused attitude.

Why Join Us? Be part of a team that values your contribution and is committed to making a difference in our community. This full-time role offers competitive compensation, a dynamic work environment, and opportunities for professional growth.

Apply Now! Join our customer-focused team dedicated to excellence and innovation. Apply today or call us at (517) 855-2020 to learn more.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

• Vision insurance

   

Shift:

• Day shift
• Evening shift

• Morning shift

   

Work Location: In person