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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

A Contact Manager I is responsible for deploying a minimalistic architecture at least cost to secure maximum profitable revenue by managing contracts that drive profitable growth, outstanding customer experience, and protect LUMENs interests against all risks. Responsible for management of vendor colocation agreements which includes negotiating new or renewal agreements, ordering and disconnecting of services, and maintaining an accurate database of services in North America.

This position is in the Network Planning & Access Management group.

Location

This is a work from home position within the U.S.

The Main Responsibilities

• Negotiates new or renewal agreements with carrier neutral multi-tenant data center operators.

• Communicates with, and coordinates delivery of, space and power to ensure optimal purchasing with other functional groups.

• Manages vendor's performance of service expectations and commitments in the agreement.

• Works with internal teams to identify areas of improvement, develops and implements the right solution with the vendor.

• Communicates vendor capabilities to internal customers and manages vendor performance against those requirements.

• Manages expenditures related to 3rd party collocation space and power, and tracks impact to network expense and operating expense budgets.

• Manages spend with key vendors and monitors company's performance against buying plans and revenue commitments. Takes action to correct if spend is not in accordance with requirements.

• Other duties as assigned.

What We Look For in a Candidate

Basic Qualifications

• Education: High School Diploma/GED or 2 plus years of relevant job experience. Relevant job experience is described as job experience in similar industry

• Experience: 5+ years

• Analytical skills

• Attention to detail with good organizational capabilities

• Ability to prioritize with good time management skills

• Strong ability to develop business relationships and business plans with a third-party data center operator that maximize buying potential for the company

• Must possess a high aptitude for problem solving, be able to assess problems, research alternatives and pursue acceptable solutions while remaining within company guidelines

• Proven to be innovative and able to reset priorities and effectively manage resources to meet company objectives

• Ability to effectively present and communicate ideas, solutions, etc. to others

• Background in contract management

• Advanced understanding and use of Microsoft Office tools is essential (i.e., Excel)

• Must be a strong multi-tasker and have experience coordinating across departments

Preferred Qualifications

• Education Level: Bachelor's Degree

• Field Of Study: Contract Management, Telecommunications, Finance, or related field

• Experience in 3rd Party Collocation

• Experience in business management, financial management or the legal field

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$55,313 - $73,750 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$58,078 - $77,438 in these states: CO HI MI MN NC NH NV OR RI

$60,844 - $81,125 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)

Bonus Structure

Requisition #: 334884

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

01/07/2025