Experience Inc. Jobs

Description

Under the supervision of the Records Supervisor receives and receipts payments through the mail, over the counter, and internet and ensures that payment is applied properly to the correct case.   Responds to in-person, telephone and mail inquiries related to accounts, arrearages, and related accounting matters.   Balances checks entered and cash received for the day. 

Essential Functions

1.    Verifies docket numbers of cases and applies payments received by mail and the internet through GovPayNow for support, alimony, DHHS reimbursement and fees by posting payments to the computer system.  Requires performing a search on the computer system to ensure that the proper case is credited. Follows-up on payments submitted with incomplete identification to determine the proper case to credit payments.

2.    Receives and examines checks, cash, and money orders presented at the counter, verifies docket number and issues receipts. Separates employer, obligor checks, and money orders. Verifies the identity of the clients in compliance with OCS confidentiality standards to issue a receipt to the person making the payment.

3.    Answers inquiries regarding account information and/or directs questions to appropriate individuals including dealing with upset and hostile clients. Notifies Enforcement workers and bench warrant staff by phone and e-mail concerning payments received and allocation of payments.

4.    Opens cash drawer daily by opening the mail/safe room to retrieve the money and cash bag. Verifies cash drawer for change daily. Submits prior day's deposit to the accounting lead. Batches, posts and balances total payments daily.  Calculates daily deposits and compares tape total to computer system total. Submits prior day's receipts and indexes them for scanning into OnBase.

5.    Performs a variety of support tasks such as preparing mailings for clients to utilize for the mailing of payments, operating copying machine, and backing up for mail preparation including taking the mail to the Clerk's Office. Stocks and prepare payment coupons, calling cards, envelopes and labels, batch sheets, void sheets, copy requests and payment history request forms, and preparing and performing related tasks.

6.    Updates the address and phone number of clients in MICSES from payment coupons and payment history requests.

7.    Responds to and completes requests for payment histories by clients.

8.    Backs up various positions in the office including the Account Clerk II position in posting QDRO payments, bond payments, jail release payments, and credit card payments that have cleared, Account Clerk III position for running and updating the daily divorce filings report from Courtview. E-mails this information to the Investigations Supervisor, Records Supervisor, and Records Coordinator, and the Receptionist for uploading PPO information into OnBase, updates MICSES and sends out the confidential address letter to the client.

9.    Provides appropriate backup and clerical support to staff members, which includes but is not limited processing returned mail, completing certificates of mailing, and mailing documents to parties and attorneys of record.

10.    Provides backup for the Receptionist, which includes greeting clients, checking in clients, attorneys, witnesses and children for in-person hearings, conferences, and interviews.  Checks identification.  Provides forms to clients. Directs clients to the appropriate office personnel.

11.    Other duties as assigned. 

Other Functions :

The above statements are intended to describe the general nature and level of work being performed by people assigned this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified