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Woods Services Supervisor, Vocational (NEW COMPETITIVE RATES) in Langhorne, Pennsylvania

Responsible to have a clear understanding of and maintain an operational knowledge of Woods’ Vision, Mission, and Core Values. Woods’ Core Values of Health and Safety, Respect, Innovation, Leadership, Advocacy, and Courage are to be applied to all aspects of each management staff’s role and responsibilities.

Responsible for implementing the daily operating procedures of the TWE vocational services center and its components, including the coordination and direct supervision of production, instructors, pantry, housekeeping and residential counselors. Participant in the development and implementation of program goals and objectives with special attention to vocational advancement and independence ensuring that the program offerings provide individuals with meaningful and challenging experiences which are consistent with the overall goals and objectives of the facility and are in compliance with all applicable regulations: Pennsylvania Department of Public Welfare (2390), the United States Department of Labor, and funding agency requirements. Performs other duties as assigned to ensure effectiveness and efficiency of the Adult Day and Vocational Programs.

Competency Area 1: Staff Relations

  • Create a safe work environment that promotes open communication in which staff feel safe in reporting concerns

  • Communicate effectively both verbally and in writing

  • Seek staff’s input, encourage creativity, and empower staff to make decisions

  • Facilitate staff teamwork

  • Encourage staff to maintain appropriate boundaries between personal and professional issues

  • Teach, coach, counsel, and provide feedback and support to staff in achieving direct support competencies

Competency Area 2: Facilitating and Supporting Individual Relations

  • Maintain contact with supported individuals, their families, and team members

  • Evaluate quality of supports to the individual and make recommendations for improvements

  • Have knowledge of available resources within the organization and advocate for services that would benefit the individuals served

  • Promote positive community relations

  • Ensure professional working relationships with licensing inspectors, auditors, and placing agency staff

Competency Area 3: Program Planning and Monitoring

  • A. Monitor implementation of individual service and behavior intervention plans and provide

  • feedback to staff

  • B. Provide input for individual’s goals

  • C. Implement all required systems and procedures to ensure individuals receive their required

  • level of supervision

  • D. Review incident reports, make required notifications, and follow up as necessary

  • E. Ensure active engagement of individuals by staff

  • F. Conducts frequent observations of the program to monitor environment/equipment and staff

  • performance as it relates safety standards, therapeutic milieu, active engagement, adherence to

  • level of supervision, instructional methods and other relevant standards, including appropriate

  • content during staff/individual interactions

Competency Area 4: Personnel Management

  • Interview potential staff and make recommendations for hire

  • Complete supervisory follow up on staff injury reports; address any concerns and report pertinent observations to the manager

  • Provide feedback to staff on performance, complete performance reviews, and issue disciplinary action when necessary

  • Attend all employee relations related meetings as required (i.e. unemployment hearings)

  • Have a working knowledge of HR policies and procedures and seek consultation when necessary

  • Plan special events and activities with input from staff and individuals

  • Communicate with other supervisors and support personnel (i.e., secretarial, finance/billing, dietary, transportation, facilities, purchasing, human resources, and health services) to effectively resolve concerns

  • Listen and respond to staff questions and crises and follow up as needed

  • Initiate discussions and facilitate debriefing sessions with staff following the use of emergency restraint and other significant incidents

  • Demonstrate ability to prioritize tasks and delegate appropriately

  • Manage personal stress

  • Respect the confidentiality and privacy of staff

  • Monitor, report, and address employee job satisfaction and morale

Competency Area 5: Leading Training and Staff Development Activities

  • Inspire, motivate, teach, coach and counsel staff to achieve high levels of performance

  • Attend in-service training and work with direct supervisors to develop a personal development plan

  • Provide orientation and on-the-job training to new staff and ongoing staff training to all staff including but not limited to the sharing of appropriate training resources and trainings related to individual specific needs

  • Solicit feedback from staff, individuals and their families on staff training needs

  • Identify training opportunities for staff

Competency Area 6: Maintenance

  • Identify, report, and follow up on repairs and maintenance tasks

  • Identify emergency safety issues and ensure immediate reporting and follow up

  • Delegate, monitor, and ensure that routine building tasks are completed and meet expectations

  • Complete regular inspections as directed by the manager

Competency Area 7: Health and Safety Issues

  • Ensure that staff are trained and follow infection control procedures and have all needed supplies

  • Ensure that staff are trained in the Emergency Preparedness Plan and have opportunities to practice as appropriate

  • Monitor individuals for physical and mental health-related issues and ensure timely reporting of concerns

  • Facilitate and ensure that individuals attend all routine medical, dental, and therapeutic appointments

  • Assist in providing first aid and facilitate emergency medical appointments

  • Conduct fire and emergency drills and follow up with concerns as needed

  • Ensure individuals receive proper diets, follow up as necessary

Competency Area 8: Scheduling and Payroll

  • Develop staff schedules according to programming needs

  • Prepare program assignment sheets to include staff-individual assignments, supervision requirements and other relevant appointments

  • Ensure assignment sheets are completed in their entirety including staff signatures, confirming their understanding/acceptance of duties and responsibilities

  • Approve staff use of accrued time and secure staff to fill resulting vacancies

  • Monitor attendance and punctuality of employees and issue disciplinary action in accordance with Woods’ policy

Competency Area 9: Day and Residential Program Supports

  • Ensure regular and effective communication between day and residential program management staff

  • Retrieve and give information daily via the 24 hour log/email/OD and share with staff, as needed

  • Ensure adequate staffing is provided to day programs and follow up appropriately, if necessary

  • Respond and assist with emergency situations that occur

Competency Area 10: Policies, Procedures and Rule Compliance

  • Maintain knowledge of and ensure compliance with licensing and monitoring regulations

  • Maintain knowledge of and ensure compliance with Woods’ policies and procedures

  • Ensure consistent implementation of systems to ensure compliance with all policies and procedures

  • Respond to identified issues in licensing reviews and audits

  • Solicit input from individuals and their supports in developing procedures

Competency Area 11: Office Work

  • Maintain professional and respectful communications

  • Respond promptly to all communications (telephone calls/messages, email, pages)

  • Ensure written communications are concise and grammatically correct

  • Complete required paperwork and adhere to deadlines

  • Demonstrate a good working knowledge of the computer and its use for work-related tasks as well as the ability to complete other various office tasks such as photocopying and filing

  • Be respectful of shared office space

  • Associates degree required, Bachelor’s degree from an accredited college or university preferred; 2 years of relevant experience working with persons with intellectual disability and 1 year experience in a management or supervisory capacity preferred.

  • Valid driver’s license, insurance and vehicle required.

  • Must be able to read, write, enter dates and follow verbal/written directions, prepare written reports and complete written forms in English. Must be able to verbally communicate in English and direct clients, respond to clients’ needs.

  • Must be 21 years of age and must be able to verbally communicate emergency information in English over the phone.

  • Must be able to lift a minimum of 50 pounds, be agile, physically pursue clients on foot, physically restrain (with appropriate training), bend, squat, reach, push up and stand for several

hours at a time.

  • Prior to employment, medical certification and child abuse clearances are required.

Job ID: 2022-3539